Updates & Bug Fixes
Regular updates, plugin and dependency patches, and quick fixes when something breaks.
Maintenance & Support
Website & Software Maintenance in Mumbai
Keep your website and software fast, secure and up to date — with a responsive Mumbai team on call, not a ticket queue that never replies.
Updates & FixesSecurityBackupsSpeedAMC Plans
What Website and Software Maintenance Actually Covers
Maintenance is the regular care that keeps a website or software working after launch day. It includes core and plugin updates, security patches, backups, uptime monitoring, speed checks, small content changes and fixing things when they break. A website is not a brochure you print once. It runs on software that is updated every week by someone, somewhere, and each of those updates either gets applied safely or becomes a gap someone can break in through.
Who needs it? Any business whose site brings enquiries, takes orders or runs a booking form, and any company whose staff depend on custom software every day. In India, most of this is sold as an AMC, an annual maintenance contract. A good AMC is clear in writing: what is included, how many hours of change work you get, how fast someone responds to a critical issue versus a minor one, and what costs extra.
Good maintenance is mostly invisible. Updates go in on a test copy first. Backups run daily and are restored in a test now and then. You get a short monthly report and a real person on WhatsApp when you need a price changed. At Infoways in Navi Mumbai, we maintain sites and software we built and ones built by other teams.
If you are still deciding how to build, our guide on WordPress development costs explains how upkeep fits into the total cost of owning a website.
Work With Infoways
Website & Software Maintenance, done properly.
A Navi Mumbai team, one clear plan, and work you fully own.
Get a free consultation
What We Do
Peace of Mind, Handled
Your site and software looked after so you can focus on your business — not on things breaking.
Security & Malware Protection
Hardening, monitoring, and rapid clean-up if you’re ever compromised — so you stay safe and off Google’s blocklist.
Backups & Recovery
Automated backups and a tested restore process, so a bad day is never a disaster.
Speed & Health Checks
Ongoing performance tuning and monthly health checks to keep everything fast.
Content Updates
Need pages, prices or images changed? Send it over and we handle it — no wrestling with the CMS.
Priority Support
A real team that responds — by phone, WhatsApp or email — when you need help.
Ready to get started with Maintenance & Support?
Get a free health check and a maintenance plan scoped to your site and budget.
Get a Free Health CheckWhen was your site last updated and backed up?
If you are not sure, that is the answer. We will check your updates, backups, security and speed and send you a plain-English report.
Compare Your Options
Pay-Per-Fix, Basic AMC or Full Care: What Each One Covers
The right level depends on how much your business relies on the site or software. Here is what a good provider should define at each level.
| What is covered | 1Pay per fix (no contract) | 2Basic AMC | 3Full care AMC |
|---|---|---|---|
| Core, plugin and theme updates | Only when you ask | Scheduled, tested on staging | Scheduled, tested on staging, with rollback |
| Security patches and malware scans | No | Yes | Yes, plus firewall rules and login protection |
| Backups | Whatever the host provides | Daily, stored off-site | Daily off-site, with restores tested on a schedule |
| Uptime monitoring | No | Yes, with email alerts | Yes, with WhatsApp or phone alerts to the team |
| Content and small change work | Billed per job | A fixed number of hours each month | More hours, plus small feature changes |
| Response time for a critical issue | Best effort | Defined in the contract | Faster, defined in the contract, including weekends if agreed |
| Reporting | None | Monthly summary | Monthly report with speed, security and SEO health notes |
1Pay per fix (no contract)
- Core, plugin and theme updates
- Only when you ask
- Security patches and malware scans
- No
- Backups
- Whatever the host provides
- Uptime monitoring
- No
- Content and small change work
- Billed per job
- Response time for a critical issue
- Best effort
- Reporting
- None
2Basic AMC
- Core, plugin and theme updates
- Scheduled, tested on staging
- Security patches and malware scans
- Yes
- Backups
- Daily, stored off-site
- Uptime monitoring
- Yes, with email alerts
- Content and small change work
- A fixed number of hours each month
- Response time for a critical issue
- Defined in the contract
- Reporting
- Monthly summary
3Full care AMC
- Core, plugin and theme updates
- Scheduled, tested on staging, with rollback
- Security patches and malware scans
- Yes, plus firewall rules and login protection
- Backups
- Daily off-site, with restores tested on a schedule
- Uptime monitoring
- Yes, with WhatsApp or phone alerts to the team
- Content and small change work
- More hours, plus small feature changes
- Response time for a critical issue
- Faster, defined in the contract, including weekends if agreed
- Reporting
- Monthly report with speed, security and SEO health notes
Yearly upkeep usually runs at 15-25% of the original build cost, depending on the level of care. We scope the plan to what your site actually needs.
A Worked Example: Taking Over a Neglected WordPress Site
Say you run a CA firm in Thane. Your WordPress site was built a few years ago by a freelancer who has since moved on. It still works, mostly. But the contact form stopped sending emails some months ago and nobody noticed, the admin shows dozens of pending updates, and a client mentioned that Chrome showed a warning on one page.
We would start with a health check. Get the hosting, domain and WordPress admin logins moved into your firm's name. Take a full backup before touching anything. Scan for malware. List every plugin, flag the ones that are abandoned by their makers or that duplicate each other, and check PHP version support with the host.
Then fix in order of risk. First, security: clean any infection, remove unused admin accounts, add two-factor login and a firewall. Second, the form: route it through a proper email service so enquiries actually arrive, and test it. Third, updates: apply them on a staging copy, check the pages that matter, then push live. Old plugins with no updates get replaced.
After that, the AMC begins: monthly updates, daily off-site backups, uptime alerts, and a few hours each month for changes like adding a new GST or tax deadline page before the busy season. Each month you get a one-page report. The site goes from a quiet risk to something you can forget about. This kind of care suits CA and accounting firms, clinics, schools and any business where a dead enquiry form quietly costs clients.
Our Process
How Infoways Takes Over and Maintains Your Site
-
1
Step 1
Free health check
We review updates, plugins, security, backups, speed, forms and broken links, and send you a short report of what is urgent and what can wait.
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2
Step 2
Access and ownership in order
Domain, hosting, admin and analytics logins moved to accounts your business owns, with separate access for our team.
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3
Step 3
Stabilise and secure
Full backup, malware clean-up if needed, removal of risky or abandoned plugins, login protection and a staging copy for safe testing.
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4
Step 4
Agree the AMC scope in writing
What is included, monthly change hours, response times by severity, support channels and what is billed extra, all on one page.
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5
Step 5
Monthly care
Tested updates, daily off-site backups, uptime alerts, speed checks and the content changes you send on WhatsApp or email. For server-level work we tie in our cloud and DevOps team.
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6
Step 6
Report and review
A monthly report on what was updated, fixed and changed, plus a periodic review of whether the site needs a bigger refresh. Our article on signs you need a website redesign explains when that point comes.
What a Good AMC Includes
Your Maintenance Checklist
- WordPress core, theme and plugin updates, tested on a staging copy first
- Framework and dependency updates for custom PHP, Laravel, Node or React apps
- Server and PHP version upgrades coordinated with your host before old versions lose support
- Daily off-site backups of files and database, with restores tested on a schedule
- Malware scanning, firewall rules, two-factor admin login and removal of unused accounts
- Uptime monitoring with instant alerts, and SSL certificate renewal checks
- Contact form, payment gateway and email delivery tested every month
- Speed checks on mobile, image clean-up and caching tune-ups
- Broken link checks and Google Search Console errors reviewed
- A monthly plain-English report and a named contact on WhatsApp and email
What Drives the Cost of a Maintenance Plan
As a rule of thumb, yearly upkeep usually runs at 15-25% of what the site or software cost to build. A simple brochure site sits at the lower end. A busy online store, a site with many custom plugins, or business software with logins and payments sits at the higher end, because each update needs more testing and more can go wrong.
The main cost drivers are: how many plugins, integrations and custom features you have; how often your content changes; how fast you need a response when something breaks; whether you need weekend or after-hours cover; and the state of the site when we take it over. A neglected site usually needs a one-time clean-up before the regular plan starts, and we quote that separately so the monthly plan stays honest.
Things that are usually outside a standard AMC: new features, full page redesigns, hosting and domain renewal fees (paid to the provider), paid plugin licences and ad spend. A good contract lists these clearly so there are no disputes later.
We give you a fixed written quote after the free health check. Month-to-month plans are available, so you can judge the service before committing to a year. If you are weighing a freelancer against a team for ongoing work, our freelancer vs agency guide lays out the trade-offs.
Maintenance Mistakes That Lead to Hacked or Broken Sites
The biggest mistake is "set and forget". Outdated plugins are one of the most common ways small business WordPress sites get hacked. Once infected, a site can start redirecting visitors to spam, sending junk email that gets your domain blacklisted, or showing a "deceptive site" warning in Chrome that kills enquiries overnight.
The second is the opposite: clicking "update all" on the live site without a backup or a test copy. One plugin clash and the checkout stops working on a Saturday. Updates need testing, not just clicking. The third is relying on the host's backups alone. They are often kept on the same server, kept only for a short time, or need a support ticket to restore.
Others to avoid: letting a former developer keep the only admin login, ignoring the contact form until a client says they never heard back, and signing an AMC that does not state response times or change hours. If the scope is not written down, you will argue about it later.
When might you not need a full AMC? If your site is a simple one-page brochure that rarely changes, on good hosting with backups, a lighter plan or a periodic check may be enough. And if the site is old, slow and built on abandoned plugins, it can make more sense to rebuild than to maintain it. See our website development options.
Hand over the worry, keep the control
Tell us what your site or software runs on and how much it matters to your business. We will suggest a plan with clear scope and response times, and a fixed quote.
Related
Services That Pair With Ongoing Maintenance
Cloud & DevOpsHosting, servers, backups and deploymentsView WordPress DevelopmentNew builds and rebuilds of WordPress sitesView Technical SEOFix crawl errors, speed and indexing issuesView Custom SoftwareBusiness software we build and supportView WooCommerce StoresOnline stores that need careful updatesView
Case Studies
Systems We Build and Run
Software we built and keep running for clients every day.
Case study: Car Leasing CRM linked to TallyA Mumbai car leasing company: 380+ leased cars, 3,500+ approved quotes, AI quotes and invoice readingView Case study: Daily Sales Reporting System100+ sales reps in 20 teams, 61,000+ daily entries, 25+ automatic reportsView All case studiesThe work we do — websites, apps, software and AIView
FAQ
Common Questions About Maintenance
Still have a question?
Ask us on WhatsApp. A real person from our Navi Mumbai team replies.
Ask on WhatsAppWhat does an AMC (annual maintenance contract) include?
Typically updates, security, backups, uptime monitoring, speed checks and a set amount of content/change work each month — tailored to your site. We scope it to what you actually need.
Can you maintain a website someone else built?
Yes. We audit it first, fix any urgent issues, then take over ongoing maintenance and support.
My site was hacked — can you help?
Yes — we clean up malware, secure the site, and put protection in place so it doesn’t happen again.
Is there a long contract?
Plans are flexible and month-to-month options are available. No trapping you in.
How much does website maintenance cost per year?
Yearly upkeep usually comes to 15-25% of the original build cost, depending on how complex the site is and how much support you need. We give a fixed quote after a free health check.
Do you maintain custom software and mobile apps too?
Yes. For custom software we handle framework and library updates, bug fixes, server patches and small changes. For apps, that includes keeping up with new Android and iOS versions and store policy changes.
What happens if my site goes down at night?
Uptime monitoring alerts us as soon as the site stops responding. How quickly someone acts outside office hours depends on the plan, and a good AMC states this in writing for each type of issue.
Will updates break my website?
They can, which is why we test updates on a staging copy first and take a backup before every change. If something still goes wrong on the live site, we roll back to the last working version.
Do unused hours carry over to the next month?
This depends on the plan and is written into the contract so there is no confusion. Bigger jobs that go beyond the monthly hours are quoted separately before any work starts.
Never Worry About Your Website Again
Get a free health check and a maintenance plan scoped to your site and budget.
Get a Free Health CheckFree Consultation
Tell Us About Your Project
Tell us what you want to achieve with your website, software, SEO or AI automation. We reply within one business day, usually the same day, with specific advice, at no cost and with no commitment.
- We review your current website, software and rankings
- We suggest the highest-impact place to start
- You get a clear picture of scope and timelines
- No sales pressure, just honest advice.
Got it, thank you!
We’ll go through what you send and get back to you within one business day, usually the same day.
Want a faster reply? WhatsApp us
Prefer to talk first? We reply within one business day, usually the same day.
+91 79770 75981
amol@infoways.in