Say you run 40 trucks, mostly moving containers and cargo between JNPT, the CFS yards and warehouses in Bhiwandi, with some long trips to Pune and Surat. Your office has three people on the phone all day and a whiteboard of vehicle numbers. All figures here are only an example.
A shipper's coordinator sends a booking for two 32-foot trucks for tomorrow morning. Your dispatcher opens the dashboard, sees which vehicles are free near Nhava Sheva, and assigns them. Each driver gets the trip on his app with the pickup location, consignee details and the e-way bill number your office has generated. The shipper gets a WhatsApp message with a tracking link for each truck.
Before leaving, the driver records a Rs 8,000 diesel advance and later adds Rs 1,240 in tolls (pulled from your FASTag statement if you connect it) and Rs 600 for unloading, each with a photo of the slip. On reaching the warehouse, the store keeper gives an OTP from his own SMS, and the driver takes a photo of the signed LR. The POD shows up in your office the same minute.
That evening, accounts raises the freight bill with the POD attached and sends it on email. At month end, you see that this shipper's lane earned Rs 24,000 per trip on average against Rs 17,500 in costs, while another customer's Surat trips barely broke even because of long halting at the factory gate. That is the kind of decision you cannot make from a whiteboard.