An RFQ website that brings enquiries with the drawing, grade and quantity already filled in. A dealer app that prices every order from the dealer’s own list and checks the credit limit before it is accepted. A dispatch screen that carries the invoice, IRN, e-way bill and LR number through to the dealer. And service tickets tied to each machine’s serial number. Built for MSMEs in MIDC estates and industrial belts across Maharashtra and India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
One set of records for the buyer who finds you on Google, the dealer who reorders every month, the accounts team that guards credit and the engineer who services the machine.
A B2B site that purchase and design engineers find when they search for a part, grade, size or machine type, and that turns the visit into a usable enquiry.
A dealer app for repeat orders and a field app for your sales and service team, made for phones in a dealer’s shop or on a customer’s shop floor.
The software behind both: quotations, approvals, order flow, dispatch documents and links to Tally or your ERP.
Walk into the sales office of a typical MSME in Mahape, Rabale, Taloja, Bhiwandi or Chakan and the pattern is familiar. Dealers send orders as WhatsApp photos of a handwritten list. A sales coordinator checks stock by calling the store, checks the dealer’s outstanding by asking accounts, and types the order into Tally or the ERP. The price list is an Excel file, and there are at least three versions of it on different laptops. New enquiries come from the website as a contact form that says “please send price”, with no drawing, no grade and no quantity.
A dealer gets last year’s rate because the coordinator opened the wrong file. An order is booked for a dealer who is already well past his credit period, and accounts finds out only after dispatch. The estimator spends half a day chasing details for an RFQ that was never serious. The office answers the same “where is my material?” call ten times a day because the LR number is sitting in someone’s inbox. A breakdown call for a machine still under warranty is lost in a WhatsApp group, and the customer buys the next machine from someone else.
Businesses above the e-invoicing turnover limit have to get an IRN for every B2B invoice. Since April 2025, larger taxpayers lose the ability to report an invoice to the e-invoice portal once it is more than 30 days old, and e-way bills can only be generated against recent documents. Both portals now ask for an OTP at login. A dispatch process that relies on one person remembering to do these steps at the end of the day is a risk.
Infoways is a web, app and software company in Mahape, Navi Mumbai, inside the TTC industrial belt. We build the RFQ website, the dealer and field apps and the back office that links them to Tally or your ERP. Below: what each module does on screen, the GST, MSME and quality rules it has to respect, how it compares with the ready-made dealer and sales tools you may already have seen, and how to roll it out without upsetting your dealers.
Talk to us about your manufacturing businessEight modules, who uses each one, and the awkward cases that decide whether the software helps or gets ignored.
Used by buyers you have never met. Each product has its own page with grades, sizes, standards, tolerances, finishes and the industries it serves, so it can be found when a purchase engineer searches for “SS 316 slip-on flange 4 inch” and not just your company name. The RFQ form asks for material, quantity, delivery location, required date and a drawing upload in PDF, DWG or STEP. Files are stored privately, never as public links. Export enquiries capture the destination port and the Incoterm the buyer expects. Each RFQ lands in the back office as a record with a source, not an email that gets lost.
Solved in your appUsed by the estimator and sales team. A quote is built from the product master with your standard rates, then adjusted for material, machining time, quantity and freight. Each revision is saved, so you can see what was offered at R0, R1 and R2. Discounts beyond a set level need a manager’s approval in the app. Every quote has a status, a follow-up date and a reason when it is lost: price, delivery, specification or no reply. Over a quarter, this tells you which products you lose on price and which salesperson sits on quotes for a week. The approved quote converts to a sales order without retyping.
Solved in your appUsed by the sales head and seen by each dealer. Every dealer is mapped to a price tier or a custom discount on the list price. Quantity slabs, a monthly target scheme or a festive offer can be added on top for a fixed period. The dealer sees only his own prices. When the list changes, you set the date it takes effect, and orders placed before that date keep the old rate. Scheme discounts given later by credit note are tracked separately from discounts on the invoice, because your CA will want to check how each is treated under GST.
Solved in your appUsed by dealers and distributors, often on a phone at their counter. The dealer searches by product code or name, sees stock as available, low or on order (you decide how much detail to show), and adds items to a cart. Before the order is accepted, the app checks his credit limit and overdue amount from Tally or your ERP. If the order fits, it goes straight to dispatch planning. If not, it waits for the accounts head to approve or reject it with one tap, with the reason logged. Dealers can also see their own ledger and pending orders, which removes a large share of the phone calls.
Solved in your appUsed by the dispatch and accounts team. Orders appear on a board by plant or warehouse: to pack, packed, invoiced, dispatched. The invoice is raised in Tally or your ERP, and the IRN and acknowledgement come back from the e-invoice system through the software or GST provider you already use. The e-way bill number, vehicle number, transporter and LR number are stored on the same order. The app warns when an invoice is getting close to the 30-day reporting limit that applies to larger taxpayers, and when an e-way bill is close to expiry for a delayed vehicle. The dealer sees the LR number and transporter name in his app.
Solved in your appUsed by dealers, end customers and your service engineers. A ticket is raised with the machine serial number, a short description and photos or a video. The serial number pulls up the model, the date of sale, the dealer and the warranty status, so nobody argues about whether a repair is free. The ticket goes to the nearest engineer, who sees past visits and parts used. On site, he records the fault, parts replaced and a closing photo, and the customer confirms with an OTP. AMC contracts carry visit schedules and renewal dates, with reminders before they lapse.
Solved in your appUsed by sales executives and area managers. Each visit to a dealer, contractor, OEM or project site is logged with a location check-in, the person met, the products discussed and the next step. Area managers see which dealers have not been visited in a month and which have stopped ordering. A new dealer application, with GSTIN, PAN, shop photos and bank details, moves through approval in the app before the dealer gets a login and a credit limit. The executive can show the latest catalogue and price list offline, which matters in towns with poor signal.
Solved in your appUsed by quality and dispatch, seen by customers. Mill test certificates, inspection reports, calibration records and, where your product needs one, BIS licence or registration details are attached to the batch or heat number. When a customer asks for the test certificate for a delivery three months ago, the dispatch record shows exactly which batch went out and the document is a click away. Dealers can download certificates for their own customers. For export orders, the packing list and certificates of analysis can be stored against the shipment.
Solved in your appSend us your product list, how many dealers you have and the software you use for accounts. We will tell you which module to build first.
These are the points that most often touch a manufacturer’s ordering, dispatch and payment process. They change, so treat this table as a starting list to check, not as advice.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| E-invoicing and IRN | Registered businesses above the turnover limit notified under GST (lowered in stages, most recently from August 2023 under Notification 10/2023-Central Tax) must report B2B invoices to an Invoice Registration Portal, which returns an IRN and a signed QR code. | The IRN, acknowledgement number and QR code are stored on each order and invoice record, pulled from Tally, your ERP or your GST provider. The software does not issue invoices on its own unless you ask for that. |
| 30-day reporting limit for e-invoices | Under a GSTN advisory of November 2024, taxpayers above a set annual aggregate turnover (lowered from the earlier level) cannot report invoices, credit notes or debit notes to the IRP once they are more than 30 days old, from 1 April 2025. GSTN said smaller taxpayers are not restricted for now. | A report of invoices raised but not yet registered, sorted by age, with a warning well before day 30. Your CA confirms whether the limit applies to you. |
| E-way bill (Part A and Part B) | Movement of goods above the notified value needs an e-way bill. Part A carries invoice and consignee details. Part B carries the vehicle. Validity depends on distance, and it can be extended if the vehicle is delayed. | The e-way bill number, vehicle, transporter and validity are stored on the dispatch record. A warning shows when validity is about to run out for an order still in transit. |
| E-way bill time limits from 2025 | Reported changes from January 2025: an e-way bill can be generated only against an invoice or document up to 180 days old, and its total validity, including extensions, is capped at 360 days from generation. Multi-factor login became mandatory for all users on the e-invoice and e-way bill portals by April 2025. | Old unbilled dispatches are flagged before they cross the limit. Logins to the government portals stay with your staff, and their OTPs are never stored in our software. |
| MSME classification and Udyam | MSME limits for investment and turnover were revised upward from 1 April 2025, on a combined test. Enterprises register on the Udyam portal and should update the record when their figures change. | Supplier and dealer records carry the Udyam number and the category they declare, so purchase and accounts can see which suppliers are micro or small. |
| Payment to micro and small suppliers | Under section 15 of the MSMED Act 2006, a buyer is expected to pay a micro or small supplier within the agreed period, which cannot exceed 45 days, or within 15 days if nothing is agreed. Late payment attracts interest under the Act, and section 43B(h) of the Income-tax Act defers the buyer’s tax deduction for such unpaid amounts. | A payables report flags bills from micro and small suppliers by days since acceptance. On the sales side, your own Udyam status shows on invoices and dealer statements, if your adviser recommends it. |
| Post-sale discounts and dealer schemes | Discounts given after the sale, such as a target scheme paid by credit note, are treated differently under GST depending on whether they were agreed in advance and linked to specific invoices. The detail is a question for your CA. | Scheme discounts are recorded with the scheme terms, the period and the invoices they relate to, so the credit note and its tax treatment can be checked against a clear trail. |
| BIS quality control orders | For products covered by a quality control order, manufacturers need a BIS licence or registration before selling. Several orders, especially for chemicals and polymers, were withdrawn in 2025, so the list keeps changing. | Licence or registration numbers, their validity and the standards they cover sit on the product record, with renewal reminders. Product pages show the marks you are entitled to display. |
| ISO 9001 and customer audits | Many OEM and export customers ask for ISO 9001 or a sector standard and audit your records. These are voluntary certifications, not laws, but they decide whether you stay an approved vendor. | Traceability from order to batch to dispatch, with test certificates attached, gives auditors the records they look for. Customer complaints are logged with corrective action. |
These points come from GSTN advisories, CBIC notifications and tax publications we checked in October 2026. Limits, dates and lists change, and the right treatment depends on your registration, turnover and product. Confirm each point with your CA, GST practitioner or BIS consultant before it is set up in the software. We build the rules your advisers approve; we do not decide them.
Most manufacturers we meet already run Tally Prime, Busy or Marg for accounts and inventory. Larger units use SAP Business One, Microsoft Dynamics, Odoo, Zoho or an industry ERP. On the sales side, FMCG and consumer-durable companies often use field sales and distributor tools such as FieldAssist or Bizom, and some use a CRM like Zoho CRM or Salesforce. Each of these is a real product with its own strengths, and features change every year, so compare current versions against your own list.
Be honest about where you are. If you have a handful of dealers, a short product list and orders that are mostly one-off custom jobs, Tally plus a well-kept quotation register and a good website is enough. If you sell fast-moving consumer goods through distributors to thousands of retailers, a ready-made distributor and field sales platform is built for exactly that and will be quicker than building your own. If your ERP already has a dealer portal that your team can configure, try it first.
Custom software makes sense in a narrower band, and that band covers a lot of industrial MSMEs: products with grades, sizes and drawings that ready-made retail tools handle badly, dealer-wise pricing and schemes that change often, credit control that has to read live from Tally, a service and warranty side for installed machines, and owners who want the dealer app under their own brand. In that case we connect to the accounting system you already trust instead of replacing it. Our guide on custom software vs off-the-shelf and our page on ERP software development go further.
A plain comparison. The right choice depends on what you make, how you sell and how clean your data is.
| Factor | 1Tally, Excel and WhatsApp | 2Ready-made ERP or sales app | 3Your own dealer and service system |
|---|---|---|---|
| Best for | Few dealers, mostly custom jobs | FMCG-style distribution, or an ERP that already fits | Industrial products, many dealers, installed machines |
| Dealer-wise pricing | Excel versions, easy to get wrong | Supported, within the product’s rules | Built around your tiers, slabs and schemes |
| Credit check before order | Phone call to accounts | Depends on how it links to accounts | Reads live from Tally or your ERP |
| Drawings and specs | Email attachments | Often limited | Stored on each RFQ, quote and order |
| Service and warranty | Paper or WhatsApp | Separate tool or module | Same system, tied to the serial number |
| Branding and data | Scattered | Vendor’s app and terms | Your app, your data, your servers |
| Time to start | Already running | Weeks | About 2-6 months, in phases |
Product names are mentioned only to help you compare. Check each vendor’s current features directly. Read more in our guide to B2B marketing for manufacturers.
None of these needs a data team. If the system is set up properly, each one is a report you open on Monday morning.
Hours or days from an RFQ arriving to the first quote going out, worked out per product line and per estimator. Buyers often send the same RFQ to several suppliers, and a slow quote is a lost order even when your price is right.
Solved in your appQuotes won divided by quotes sent in the period, split by product, customer type and salesperson, with the count of lost reasons. It shows whether you are losing on price, on delivery time or because nobody followed up.
Solved in your appDays from an order being accepted to the vehicle leaving the gate, by plant and by product. A rising number usually points to a stock or production planning problem before it becomes a dealer complaint.
Solved in your appOutstanding past the credit period in buckets such as 0-30, 31-60, 61-90 and over 90 days. Read from Tally, shown per dealer and per area. The over-90 list is the one to discuss with your sales head before the next order is accepted.
Solved in your appNumber and value of orders held for credit approval, and how long they waited. Too many holds means limits are out of date. Too few may mean approvals are being clicked through without a look.
Solved in your appDealers who ordered in the last 30, 60 and 90 days, and the average days between orders for each. A dealer whose gap is growing is often buying from a competitor. The field team should hear about it before the dealer stops ordering.
Solved in your appAverage hours from a ticket being raised to being closed, and the number of machines with the same fault twice in 90 days. Repeat faults are a design or quality signal for the plant, not only a service problem.
Solved in your appCount of B2B invoices without an IRN, sorted by age, and dispatches without an e-way bill where one was needed. Ideally zero every day. It is the one compliance number an owner can check in ten seconds.
Solved in your appSay you make monoblock and submersible pumps in Taloja MIDC and sell through about 60 dealers in Maharashtra and Gujarat, plus direct sales to project contractors. The numbers here are only to show the flow. Before the system, Monday meant 40 phone calls and WhatsApp orders, each checked by hand for stock, price and credit before being typed into Tally.
Now, a dealer in Nashik opens the app at 9 am, searches by model code and adds 10 pumps of one model and 4 of another. He sees his own tier price and the quantity slab that applies. The app reads his outstanding from Tally: he is within his limit and nothing is overdue past his credit period, so the order goes straight to the dispatch board. A dealer in Jalgaon tries the same thing, but he has a bill overdue beyond his credit period. His order waits, the accounts head sees the ledger beside it, calls the dealer, and approves it once a part payment comes in by UPI.
By afternoon the Nashik order is packed. Tally raises the invoice, the IRN comes back through your GST provider, and the dispatch clerk enters the transporter, vehicle number and e-way bill number on the same screen. The dealer’s app shows “Dispatched” with the LR number, so he does not call. Meanwhile, a farmer’s pump sold by the Jalgaon dealer seven months ago trips. The dealer raises a ticket with the serial number and a video. The system shows the pump is under warranty and assigns it to the engineer covering Jalgaon, who closes it two days later with a photo and the customer’s OTP.
Also that day, a consultant in Hyderabad finds your product page while searching for a pump with a specific head and flow, downloads the datasheet and sends an RFQ for 25 units with a specification sheet. The estimator has everything she needs, sends R0 the same day and R1 after a technical call. On Friday, the owner opens one screen: quotes sent and won this week, orders held on credit, overdue by dealer, open service tickets and invoices waiting for an IRN.
We sit with sales, accounts, dispatch, stores and service and follow a real order and a real breakdown call from start to finish, including the Excel files and WhatsApp groups. We agree which module goes first.
One product code per item across sales, stores and Tally, with grades, sizes and units. Dealer records with GSTIN, tier, credit limit and area. This is the slowest and most important step. Whatever wrong data goes in, the app will repeat faithfully.
We link to Tally or your ERP on a copy of your data first: reading ledgers, outstanding and stock, then pushing sales orders. We usually start one-way and add two-way once figures match for a full month.
Usually the dealer app with pricing and credit check, or the RFQ website if new customers matter more. Screens are approved by your team before code, and tested on the low-cost Android phones many dealers carry.
Five to ten dealers use it for two to three weeks alongside the old way. Our team visits or calls each one, in Hindi, Marathi or Gujarati where needed. We fix what confuses them before the full launch.
Coordinators, accounts and dispatch staff are trained on the back office. Dealers get a short video and a phone number for help. For the first month, orders on WhatsApp are still accepted, but entered into the app by your coordinator, so all orders live in one place.
Before sign-off we check prices, credit holds, dispatch records and reports with your team. Then we add service tickets, field sales or quality documents in the order you choose. Maintenance and support continues after launch, including changes when GST rules or your ERP change.
We will map how an order moves today, show you where it stalls, and tell you honestly whether Tally plus a website is enough or a dealer app is worth building.
Every factory is different, so we quote after we understand yours. A catalogue website with product pages, datasheets and an RFQ form with drawing upload is a small project. A dealer app with dealer-wise pricing, credit checks from Tally, order tracking and dispatch details is a medium one. A full system with quotations, dealer app, field sales, service tickets, AMC, quality documents and two-way ERP links across several plants is a large one, built in phases.
Cost goes up with the number of products and variants, how complex your pricing and scheme rules are, whether your ERP has a clean API or needs a middle layer, the number of plants and warehouses, export pricing in more than one currency, and how much old data has to be cleaned. It comes down if your product master is already clean, if you start with one-way Tally reads, and if you build the module that saves the most office time first. For staff attendance on the shop floor and for field engineers, our ready attendance management app saves you building one.
Timelines: a catalogue and RFQ website usually takes 4-8 weeks, mostly spent writing product pages and collecting datasheets. A dealer app with Tally links takes about 2-3 months including the pilot. A full system runs 4-6 months in phases. Our guide to app development cost in India explains how app pricing works in general, and the app cost calculator gives a rough feel for scope.
Do not build a dealer app on top of messy data. If the same part has three names across sales, stores and Tally, the app will show wrong stock and wrong prices, and dealers will stop using it within a month. Clean the product master first. It is dull work, and it decides whether the project succeeds.
Do not replace your accounting system inside an app project. If Tally or your ERP handles accounts, GST returns and inventory well, connect to it. Rebuilding accounting is slow and risky, and your CA will not thank you for it.
Do not launch to all dealers on day one. A dealer who has called your coordinator for ten years needs a reason to switch: faster dispatch, seeing his own ledger, or a small benefit for ordering in the app. Pilot with friendly dealers, fix the friction, then roll out.
And do not build at all if you have fewer than about 15 dealers and most orders are large custom jobs quoted one by one. A strong catalogue website with a good RFQ form, a quotation tracker and clean Tally records will give you more. Build the dealer app when repeat orders grow.
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Ask on WhatsAppYes. Each dealer is mapped to a price tier or a custom discount, and the app shows only his prices. Quantity slabs and time-bound schemes sit on top, and a new price list can take effect from a date you choose.
Yes. We read ledgers, outstanding and stock from Tally Prime and push orders into it as sales orders or vouchers. We usually start one-way and add two-way sync once figures match for a full month.
Yes. Before an order is accepted, the app checks the dealer’s limit and overdue amount from your accounts. Orders that do not fit wait for approval by the person you choose, and every approval is logged with a reason.
We connect to the e-invoice and e-way bill systems through your ERP or the GST provider you already use, so the IRN and e-way bill numbers are stored on each order. The legal responsibility for correct details stays with you, and GST filing stays with your CA.
A GSTN advisory said that from 1 April 2025, taxpayers above a set annual aggregate turnover cannot report an invoice, credit note or debit note to the IRP once it is more than 30 days old. Our report shows invoices waiting for an IRN by age. Confirm with your CA whether it applies to you.
Yes. The RFQ form accepts PDF, DWG, STEP and image files, stores them privately, and gives the estimator a record with material, quantity, delivery location and required date.
Most will if it saves them a call. We keep screens simple, add Hindi, Marathi or Gujarati labels, pilot with a few dealers first, and let the coordinator enter WhatsApp orders into the app for the first month so all orders are in one place.
If you sell consumer goods through distributors to many retailers, a ready-made distributor and field sales platform is built for that and is usually the faster choice. Custom makes more sense for industrial products with grades and drawings, dealer pricing that changes often, live credit checks from Tally and a service side for installed machines.
Yes. Engineers get a field app with assigned tickets, machine history, warranty status and parts used. Dealers or customers raise tickets with the serial number, and the job is closed with a photo and the customer’s OTP.
Yes. Each AMC carries its machines, visit schedule and renewal date. The app reminds the customer and your team before visits and renewals, and shows which contracts lapsed last quarter.
Yes. Supplier records carry the Udyam number and category, and a payables report flags bills from micro and small suppliers by days since acceptance, so accounts can plan payments within the period the MSMED Act allows. Your CA should confirm how the 45-day rule and section 43B(h) apply to you.
Yes. Mill test certificates, inspection reports and certificates of analysis are attached to the batch or heat number, and the dispatch record shows which batch went to which customer. Dealers can download them for their own buyers.
Names, phone numbers, addresses and service records of dealers, contractors and end customers are personal data under the DPDP Act 2023. We build access by role, consent where needed, logs of every export, and keep data on servers in your name.
If you need new customers, start with the catalogue and RFQ website. If most of your business is repeat orders from dealers, start with the dealer app. Many manufacturers start with the website because it is faster and needs less data cleaning.
Yes. We visit units in Navi Mumbai, Thane, Bhiwandi and Pune, and work with manufacturers anywhere in India over video calls, with site visits for the walk-through and pilot where useful.
Step-by-step articles on the problems manufacturing ask us about most.
Tell us what you make, how many dealers you have and what runs your accounts. We will suggest the first module, give you a timeline and a price.
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