OPD booking with live tokens, e-prescriptions that carry the doctor’s registration number, teleconsults that follow the Telemedicine Practice Guidelines 2020, lab reports released only after a pathologist approves them, and ABHA linking with the patient’s consent. Built for clinics, nursing homes, small hospitals and diagnostic labs in Mumbai, Navi Mumbai, Thane and Pune, and for chains across India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
Reception, the doctor’s cabin, the lab bench and the patient’s phone working from one patient record, with each person seeing only what their role allows.
A factual website that lists doctors, timings, services and fees, and takes bookings, written to stay inside the NMC advertising guidelines.
One app for a family to book, pay, consult, and keep prescriptions and reports in one place.
The screens your front desk, doctors, nurses and lab team use all day, built for speed at a busy counter.
Most private healthcare in Indian cities is delivered by small units. A general physician with an evening OPD in Nerul, a three-doctor multi-specialty clinic in Thane, a twenty-bed nursing home in Panvel, a lab with one processing centre and four collection points across Navi Mumbai. The doctor is often also the owner. Reception is one or two people handling the phone, walk-ins, billing and WhatsApp, all at the same time, usually with a paper appointment diary and a billing program on one desktop.
Patients call to ask whether the doctor has come, and the line is busy when a new patient tries to book. The 7 pm rush means forty people in a room built for fifteen. Old prescriptions live in the patient’s bag, so the doctor re-asks the history every time. Lab reports are printed, stapled and handed over at the counter, and a corrected report sometimes goes out without anyone noticing the first one was already shared. At day end, cash, UPI and card totals rarely match the billing screen on the first try.
On 6 October 2026, the National Medical Commission’s Ethics Board issued guidelines on ethical advertising and public communication for doctors and hospitals, as reported by medical news outlets. They allow factual information and fees but bar testimonials, before-and-after photos, discounts, “best” or “No.1” claims and fake reviews. Maharashtra introduced a Clinical Establishments Bill in July 2026 that would require rates to be displayed and published online. The DPDP Rules notified in November 2025 put dates on data protection duties. A clinic website or app built two years ago may now be saying things it should not.
Infoways, a web, app and software company in Mahape, Navi Mumbai, builds the patient website, the booking and teleconsult app, and the reception, doctor and lab panels behind them. Below: how each module works, the rules and terms it has to respect, an honest comparison with ready-made clinic software, the numbers worth watching, and what to ask any vendor before you sign.
Talk to us about your healthcare businessEight modules, who uses each one, and the awkward cases that decide whether the software helps on a Monday morning.
Used by reception and patients. Each doctor has a calendar with OPD days, slot length, walk-in quota, leave and blocked hours. Patients book from the website, app or a WhatsApp link, and get a token number with the expected time. Reception adds walk-ins in a few taps and the same queue serves both. A screen in the waiting area, or the patient’s phone, shows the current token, so people can wait in the car or at a nearby shop. It handles a doctor running late (everyone gets an updated time), an emergency jumping the queue, and a follow-up visit that should not be charged as a new consult.
Solved in your appUsed by the doctor, often with a nurse entering vitals first. The doctor sees past visits, allergies, current medicines and recent reports on one screen, then writes the diagnosis, advice and medicines from a personal list of favourites and templates. The prescription prints or goes to the patient by a secure link (SMS, email or the patient app) with the doctor’s name, qualifications and registration number, which the 2002 conduct regulations ask doctors to show on prescriptions. Drug names can default to generic names, with brand names added if the doctor chooses. A dose or allergy warning is shown as a prompt; the medical decision always stays with the doctor.
Solved in your appUsed by doctors and patients. The patient books and pays first, sees a consent screen, and joins a video, audio or chat consult inside the app, not on a doctor’s personal WhatsApp. The system records whether it is a first consult or a follow-up, because the Telemedicine Practice Guidelines 2020 limit which medicine lists can be prescribed in each case and prohibit Schedule X and NDPS drugs over teleconsult. The doctor’s medicine picker can flag items outside the allowed list for that consult type. If the doctor decides an examination is needed, the consult closes with advice to visit, and the patient can book an OPD slot straight away.
Solved in your appUsed by reception and accounts. Consultation fees by doctor and visit type, procedures, health packages, deposits for admissions, and payments by cash, UPI, card or a payment link. Discounts can be given only by users allowed to, with a reason recorded, which matters more now that the NMC guidelines discourage discount offers in public advertising. Insured and corporate patients carry TPA or company details for later claims. Every user closes the day by mode of payment, and the owner sees differences at once. Bills export to Tally. GST is set per item as your CA advises, since most clinical services are exempt but some items are not.
Solved in your appUsed by collection staff, technicians and the pathologist. Each order gets barcoded tubes at collection, so the sample, the patient and the tests stay linked from the counter or the patient’s home to the analyser. Results come in from machines that have an interface, or are entered against the barcode where they do not. Values outside the reference range are flagged. Nothing goes to the patient until the signing pathologist approves it. If a report is corrected after release, the new version is marked as amended, the old one is kept in the record, and the patient and referring doctor are told.
Solved in your appUsed by the booking desk and phlebotomists. Patients choose tests, pincode and a time window. The system assigns the visit to the phlebotomist covering that area and sends fasting and preparation instructions the evening before. The phlebotomist’s app shows the day’s route, scans tube barcodes, takes payment if due and records the collection time, which matters for some tests. If a patient is not home or did not fast, the visit is marked with the reason and rescheduled. Managers see how many visits each person completed and how long samples took to reach the lab.
Solved in your appUsed by reception and, behind the scenes, by the software. Under the Ayushman Bharat Digital Mission, facilities register on the Health Facility Registry (HFR) and doctors on the Healthcare Professionals Registry (HPR). Patients can create or link an ABHA number at registration, or scan the facility’s QR code to share their profile and get an OPD token. Integrators describe the work in milestones: ABHA creation and verification, linking your records so the patient can share them with consent, and fetching records from other facilities with consent. We plan these as separate phases so the clinic is not held up waiting for sandbox approvals.
Solved in your appUsed by everyone, watched by the owner. Each staff member gets a role: reception sees appointments and bills but not visit notes; a doctor sees the patients they treat; the lab sees orders, not diagnoses. Every time a record is opened, printed or exported, it is logged with who and when. Patient consent for the clinic’s use of their data, for teleconsult and for ABHA sharing is recorded separately. Reports open with a login or a one-time password, links expire, and a QR code on the PDF lets anyone confirm the report is genuine on your website without seeing the patient’s other data.
Solved in your appTell us how many doctors, branches and patients a day you handle, and whether you run a lab. We will suggest which module to start with.
Plain-language notes on the rules that shape clinic and lab software in India. They are not legal advice.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| NMC guidelines on ethical advertising (October 2026) | Reported as issued by the NMC Ethics Board on 6 October 2026. Factual details such as location, departments, facilities, accreditation, fees and a doctor directory are allowed. Testimonials, before-and-after photos, success rates, patient counts, “best” or “No.1” claims, discounts and limited-time offers, fake reviews and paid ranking of doctors are not. | Website templates hold factual fields only: qualifications, specialities, registration number, timings and fees. No testimonial or before-and-after sections. Review requests go only to genuine patients, with no incentives. |
| Professional conduct regulations | The NMC’s 2023 regulations were held in abeyance in August 2023, and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002 apply in the interim, as reported. These ask doctors to show their registration number on prescriptions and certificates, and to prescribe using generic names. | Prescriptions print the doctor’s name, qualifications and registration number. Drug lists can default to generic names. Templates are set per doctor. |
| Telemedicine Practice Guidelines 2020 | Allow registered medical practitioners to consult by video, audio or text. Medicines are grouped into lists (O, A, B) with rules for first and follow-up consults, and a prohibited list that includes Schedule X and NDPS drugs. If a physical examination is needed, the doctor should not prescribe until it is arranged. | Consent screen before the call, first or follow-up tagged on every consult, a medicine picker that can flag items outside the allowed list, and a full record of the consult and prescription. |
| ABHA, HFR and HPR (ABDM) | ABHA is the patient’s health account number. HFR registers facilities and HPR registers professionals. Records can be shared between facilities only with the patient’s consent. | ABHA creation or linking at registration, Scan and Share at the counter, and record linking built in phases after your HFR and HPR registrations are done. |
| Registration of clinical establishments in Maharashtra | Nursing and maternity homes register under the Maharashtra Nursing Homes Registration Act 1949. A Clinical Establishments Bill introduced in July 2026 would extend registration to labs, day-care centres and hospitals, require rates to be displayed in Marathi, Hindi and English and published online, and add a patient rights charter. Check whether it has been enacted before relying on it. | A rate list kept in the panel can be printed for display and published on the website in three languages, so a change of rate updates both at once. Estimates of cost can be given to patients from the same list. |
| Medical records and patient requests | The 2002 regulations ask doctors to maintain records of in-patients for a period and to give a patient their records on request within a set time. Hospitals following NABH standards keep records to their own written policy. | Records are kept for the period your policy sets, never deleted by front-desk staff, and a patient’s full file can be produced as a PDF from one screen. |
| PCPNDT Form F for ultrasound centres | Centres doing obstetric ultrasound must keep prescribed records, including Form F for each pregnant woman scanned, and in many districts submit them online. | For sonography units, Form F fields are captured during the visit so the record is complete before the patient leaves. Submission follows your district’s process. |
| DPDP Act 2023 and Rules 2025 | Patient names, phone numbers, visit notes and reports are personal data. The Rules notified in November 2025 bring most duties into force after 18 months: notice and consent, reasonable security, breach reporting and limits on how long data is kept. | Consent records, role-based access, encryption, audit logs and a retention setting per data type, with data hosted in India. |
| GST on healthcare services | Healthcare services by a clinical establishment or doctor are generally exempt, but some items, such as cosmetic procedures and pharmacy sales, can be taxable. | GST is a setting per service or item, applied as your CA advises, with exempt and taxable lines shown separately on bills. |
| NABL and NABH accreditation | Voluntary accreditation for labs (NABL) and hospitals (NABH), with their own requirements for traceability, approvals and records. | Sample traceability, approval by named signatories, amended-report versions and audit trails support accreditation; the standards themselves are met by your team and assessors. |
We have summarised these from official documents and reputable legal and medical news reports, and some rules (such as the Maharashtra Bill) were still moving at the time of writing. Confirm every point with your medical council, legal adviser, CA or accreditation consultant before it shapes your website or software. We build the rules your team approves; we do not give medical or legal advice.
Many doctors already use, or have been pitched, ready-made clinic software. Practo Ray and MyOPD are often mentioned as lightweight tools for a solo practice handling appointments and prescriptions. HealthPlix and Eka Care are known among doctors for digital prescriptions and EMR, and Eka Care for ABHA features. MocDoc and Zoho market clinic and hospital management for larger practices, and labs often run a dedicated lab information system. Features change often, so compare current versions against your own list, not old reviews.
For a single doctor or a small clinic, a ready-made product is usually the right first step, and we will tell you so. It is quick to start, the vendor handles upkeep and updates, and many already support ABHA. Before you sign, check four things: whether the patient-facing booking page shows other doctors next to you, whether you can export all patient records in a usable format if you leave, whether teleconsult records consent and consult type, and where the data is stored.
Custom software earns its place in narrower cases: a lab chain with home collection, franchises and its own report verification; a hospital whose OPD, IPD, pharmacy and lab are in different systems that do not talk; a multi-branch clinic brand that wants its own patient app under its own name; or a group that needs workflows a packaged product will not change for it. Our guide on custom software vs off-the-shelf walks through the trade-off.
An honest comparison. The right answer depends on size, number of branches and how much control you want over patient data and workflows.
| Factor | 1Diary, desktop billing and WhatsApp | 2Ready-made clinic software | 3Your own clinic or lab platform |
|---|---|---|---|
| Best for | A solo doctor with mostly regular patients | Solo doctors and small clinics | Lab chains, hospitals and multi-branch clinic brands |
| Patient booking page | Phone only | Vendor’s page or app, sometimes alongside other doctors | Your own website and app under your brand |
| Teleconsult | Personal video calls, poorly recorded | Built in, check consent and records | Built to your rules, with consult type and medicine checks |
| Lab workflow | Paper registers and printed reports | Varies; labs often add a separate LIS | Barcodes, approvals, home collection and franchises in one system |
| ABHA and ABDM | None | Supported by several products | Planned in phases to suit your registrations |
| Who holds patient data | Phones and files | The vendor, under its terms | You, on servers in your name |
| Time to start | Already running | Days to weeks | Weeks to months, in phases |
Product names are mentioned only to help you compare. Check each vendor’s current features and terms directly.
No benchmark figures here, because they vary by speciality and city. Track your own trend and act when it moves.
Time between check-in and the doctor calling the token, by doctor and by hour. A wait that jumps every evening points to slot length, walk-in quota or a doctor who starts late, and each has a different fix.
Solved in your appBooked appointments where the patient did not come, divided by all booked appointments. If it is high, check whether reminders are going out and reaching patients, and whether the booking was made too far ahead.
Solved in your appPatients asked to return by a date who did return within a week of it, against all patients given a follow-up. It shows whether reminders work and whether chronic patients are drifting away.
Solved in your appHours from sample collection to approved report, by test and by collection point. Delays usually sit in one place: transport from a centre, a machine backlog, or waiting for the pathologist to sign.
Solved in your appReports corrected after release, as a share of all reports released, with the reason. A rising count is a quality warning worth discussing with the lab team before an accreditation visit or a complaint.
Solved in your appDifference between collections recorded and cash, UPI and card actually received, per user per day. Small differences repeated by the same user deserve a quiet conversation early.
Solved in your appHow many calls and messages reception handles for each confirmed appointment. When online booking and tokens work, this falls, and reception gets time back for patients standing in front of them.
Solved in your appNew Google reviews from real patients, by branch. Ask every patient the same way, never offer anything in return, and never post or buy reviews; the NMC guidelines bar fake reviews and ratings.
Solved in your appSay you run a clinic in Vashi with a physician, a paediatrician and a diabetologist, a small in-house lab and a home collection service. The numbers here are only to show the flow. On Monday night, the system sends reminders to the 61 patients booked for Tuesday and fasting instructions to the 9 with blood tests. Two patients cancel from the reminder message, and their slots open for walk-ins.
At 9 am, reception checks in booked patients and adds walk-ins to the same queue. Patients see their token on the waiting-room screen or their phone. The physician sees each patient’s past visits and last HbA1c before writing a prescription, which reaches the patient by a secure link in the patient app or SMS with his registration number and generic drug names. A new patient creates an ABHA number at the counter in a minute, after agreeing to the consent screen. Meanwhile the phlebotomist has finished six home collections, scanning each tube’s barcode at the door.
At 1 pm the pathologist approves the morning’s reports. One potassium value looks wrong, so she asks for a repeat instead of releasing it. The rest go out on WhatsApp with a secure link. In the evening, the paediatrician does four follow-up teleconsults. One child needs to be seen, so the consult closes with advice to visit and a slot is booked for the next morning. The system logs each consult as a follow-up, with the consent and prescription attached.
At closing, each receptionist closes her day by payment mode, and one card payment entered twice is caught and fixed. The owner sees the day’s waiting time by doctor, three no-shows, lab turnaround by test, and the Tally export for the accountant. Nothing had to be typed into Excel, and no report left the lab without a signature.
We spend time at reception, with each doctor and with the lab in-charge to map booking, billing, consultation, sample and report flows, including the exceptions: emergencies, corrected reports, free follow-ups and corporate patients.
Fees, follow-up windows, discount permissions, report approvers, consent text and website wording are written down and checked by you and your adviser against the NMC guidelines and telemedicine rules.
Patient lists, past visits and reports are imported from your current software or spreadsheets where available. We check duplicates (the same patient with two phone numbers), and you sign off a sample before the full load.
Reception and doctors start on the new system in one branch first. For a week the old diary runs alongside, and day-end totals are compared before switching fully.
Barcodes, machine interfaces where available, the phlebotomist app and report approval go live. Every report is checked against the old process for the first few days.
Short, hands-on sessions for reception, nurses, phlebotomists and technicians in Hindi or Marathi, and a one-page guide at each desk. Doctors get a separate session on templates and teleconsult.
Before sign-off we test role access, report links, consent records and exports with you. ABDM linking follows as its own phase once your HFR and HPR registrations are in place, and maintenance and support continues after launch.
Send us your shortlist and how your OPD and lab run. We will tell you whether a ready-made product fits or a custom build is worth it.
Every practice is different, so we quote after understanding yours. A patient website with booking, live tokens, e-prescriptions and billing for one clinic is a small project. Adding a patient app, teleconsult, home collection, lab barcodes and report approval makes it a medium one. A multi-branch hospital or lab chain platform with OPD, IPD, pharmacy links, franchise collection centres, ABDM integration and its own branded app is a large one.
Cost rises with the number of roles (patient, reception, doctor, nurse, phlebotomist, technician, pathologist, franchise), the number of lab machines that need interfaces, how much old data must be cleaned and moved, how many ABDM milestones you want in the first phase, and any links to existing hospital or pharmacy software. It comes down when you start with booking, billing and prescriptions, which save reception the most time, and add the rest once staff use the first part every day.
Timelines: a clinic website with booking and e-prescriptions usually takes 4-8 weeks. A lab system with home collection and report approval takes about 8-12 weeks. A hospital or chain platform runs about 4-6 months in phases, with ABDM work scheduled around registry approvals. Our guide to app development cost in India explains the line items, and the app cost calculator gives a first rough scope.
Do not let a marketing agency write your website without reading the NMC guidelines first. Patient testimonials, before-and-after galleries, “best doctor in Navi Mumbai”, success percentages and festival discounts are exactly what the October 2026 guidelines bar, and responsibility stays with the doctor or hospital even when an agency posts it. Factual pages about doctors, services, timings and fees work well with local SEO, and our note on healthcare marketing in Mumbai covers what is safe.
Do not pay or track referral commissions to doctors in your software. Fee-splitting has long been against medical ethics, and the new guidelines bar commissions and lead fees tied to patient referrals. Track which doctor referred a patient for clinical communication and report delivery, not for payouts.
Do not put reports on public links that never expire, and do not run teleconsults on personal WhatsApp. Both are hard to defend under the DPDP Act, and the telemedicine guidelines expect a proper record. Do not copy a hundred-screen hospital system into a clinic where reception uses five screens.
And do not build custom software for a solo practice with mostly regular patients. A ready-made clinic product, a clean website and a correct Google Business Profile will do more for less effort. Build when you add doctors, branches, a lab or home collection, or when the systems you have stop talking to each other.
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Ask on WhatsAppWithin limits. Guidelines reported as issued by the NMC Ethics Board on 6 October 2026 allow factual information such as location, departments, facilities, accreditation, fees and a doctor directory. They bar testimonials, before-and-after photos, success rates, “best” claims, discounts and fake reviews. Have your adviser check your site.
Under the October 2026 NMC guidelines, as reported, testimonials and endorsements by patients, celebrities or influencers are not allowed, and patient consent does not make them acceptable. We build websites without testimonial sections and focus on factual doctor and service information.
Yes. The Telemedicine Practice Guidelines 2020 allow registered medical practitioners to consult by video, audio or text. The app should verify the doctor, record consent, tag first or follow-up consults and keep the full record. Medical decisions stay with the doctor.
The 2020 guidelines group medicines into List O, List A and List B, with different rules for first and follow-up consults, and prohibit Schedule X and NDPS drugs over teleconsult. The doctor decides; our medicine picker can flag items outside the allowed list for that consult type.
ABHA is a patient’s health account number under the Ayushman Bharat Digital Mission. With consent, records can be linked and shared between facilities. Your facility registers on HFR and doctors on HPR first. We build ABHA creation, Scan and Share and record linking in phases.
Nursing and maternity homes register under the 1949 Maharashtra Nursing Homes Registration Act. A Clinical Establishments Bill introduced in July 2026 would widen registration to labs, day-care centres and hospitals and require displayed rates. Check its current status with your adviser.
The 2002 professional conduct regulations, which apply while the 2023 NMC regulations are in abeyance, ask doctors to display their registration number on prescriptions and certificates. Our e-prescriptions print the doctor’s name, qualifications and registration number by default.
Reports open only after login or a one-time password, links expire, and every view is logged. Staff see records by role. A QR code on the PDF lets a doctor or employer confirm the report is genuine on your website without seeing the patient’s other data.
Rules for online sale of medicines in India are not yet final. Most clinics link the app to their own licensed pharmacy, where a pharmacist checks the prescription before dispensing. Take advice from your drug licence consultant before adding medicine delivery.
For a solo doctor or small clinic, a ready-made product is usually the sensible start. Compare current versions on data export, booking page branding and teleconsult records. Custom makes sense for lab chains, hospitals and multi-branch brands that need their own app and workflows.
Not always. If it has an API or a reliable export, we connect the new booking, app or report delivery to it. If it does not, we plan a move in phases so the counter keeps running and day-end totals are compared before switching.
Healthcare services by a clinical establishment or doctor are generally exempt from GST, but some items, such as cosmetic procedures and pharmacy sales, can be taxable. Ask your CA. The billing module sets GST per service as advised.
Patient details, visit notes and reports are personal data under the DPDP Act 2023, and the Rules notified in November 2025 phase in duties over 18 months. We build consent records, role-based access, encryption, audit logs, retention settings and hosting in India.
We design for them: large text, few steps, Hindi and Marathi options, and family accounts so a son or daughter can book for parents. Booking by phone or WhatsApp stays open for those who prefer it.
A clinic with booking, billing and e-prescriptions usually goes live in 4-8 weeks, starting at one branch. A lab with home collection and report approval takes about 8-12 weeks. ABDM linking follows as a separate phase.
Step-by-step articles on the problems healthcare ask us about most.
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