Appointment booking, teleconsultation, e-prescriptions, lab report downloads and patient records for clinics, hospitals and diagnostic labs, built so your front desk spends less time on the phone.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
One patient record behind the website, the app and the front-desk panel.
A fast, factual site that lists doctors, timings and services, and takes bookings without a phone call.
Patients book, pay, consult and download reports from one app, and the family can share one login.
The software your reception, doctors and lab team use every day.
A patient in Navi Mumbai or Pune who needs a doctor now does three things: searches Google Maps, checks timings and reviews, and then calls. If the line is busy or the receptionist says to come and wait, many book elsewhere. The practical answer is software that lets patients see real slots, book and pay in a minute, get a token on WhatsApp, and later download their prescription or lab report without coming back to the counter.
This page is for three kinds of healthcare businesses. Single-doctor and multi-specialty clinics that run on a paper appointment diary and a billing desktop. Small and mid-size hospitals that need OPD booking, IPD billing and discharge summaries to connect. And diagnostic labs and collection centres that juggle home sample pickups, barcodes, report approvals and doctor referrals.
What they share is that the patient record is the asset. A good system stores visits, vitals, prescriptions and reports against one patient ID, so the doctor sees history in seconds and the patient gets a proper record they can carry. In India that now also means being ready for the Ayushman Bharat Digital Mission (ABDM), so records can be linked to a patient's ABHA number with their consent.
Infoways is a web, app and software company in Mahape, Navi Mumbai. We build the patient website, the booking and teleconsult app, and the clinic or lab admin panel behind them, and we set up local SEO so each branch shows up when nearby patients search.
Each of these is a daily cost that the right software removes.
Most calls ask the same things: is the doctor in, what time, how much. Live slots and timings online, plus WhatsApp confirmations, take a large share of those calls off the desk.
Booked patients forget, walk-ins pile up at 7 pm. Reminders the evening before, a small booking fee for teleconsults, and a live token number let patients arrive close to their turn.
Labs spend staff time printing and handing out reports. A secure download link with a QR code that verifies the report on your site saves the trip and stops tampered printouts.
Manual discounts, unrecorded referral payouts and packages billed wrong are hard to catch on paper. Role-based discounts and a day-end report by user close those gaps.
Old prescriptions sit in the patient's bag, not your system. Digital visit notes and e-prescriptions mean the doctor sees last month's dose before writing a new one.
Reports forwarded on personal phones are a privacy risk. Access by role, audit logs and consent records help you meet the DPDP Act 2023 expectations for personal data.
Tell us your branches, doctors and daily patient count. We will send a scoped estimate with phases.
Most healthcare businesses start on a listing platform. Here is how the options compare.
| What matters | Doctor listing platform | Website with booking | Own app + admin panel |
|---|---|---|---|
| Who owns the patient | The platform, which may show other doctors next to you | You, but no app for repeat visits | You, with full history and reminders |
| Teleconsult | Through their app and rules | Video link by email or WhatsApp | Built in, with payment and e-prescription |
| Lab reports | Not usually | Download page with OTP | In the app, per family member |
| Records and ABDM | Their system | Basic | Patient record with ABHA linking possible |
| Best for | A new doctor building visibility | A single clinic or small lab | Multi-doctor clinics, hospitals, lab chains |
| Typical cost range | Monthly listing fee | Rs 1-4 lakh | Rs 4-12 lakh; Rs 12-40 lakh+ for multi-branch HMS |
Ranges are typical, GST extra, and depend on scope. See our custom software development page for how we scope larger systems.
Say you run a lab with a main processing centre in Vashi and two collection centres in Kharghar and Airoli, plus home collection. Today, bookings come by phone, a phlebotomist gets a list on WhatsApp, and reports are emailed or collected in person. Here is how the same day looks with the system in place. The numbers are only for illustration.
At 7 pm, a patient picks a Thyroid and Vitamin D package on your website, enters her pincode, chooses a 7-8 am home slot and pays by UPI. The system assigns the pickup to the phlebotomist covering that area and sends the patient a fasting reminder. At 7:20 am, the phlebotomist opens his app, scans the barcode on each tube, captures the patient's signature and marks the sample collected. The tubes reach Vashi with the barcodes already linked to the order.
In the lab, the analyser results flow into the system against the barcode. A pathologist reviews flagged values, adds a remark and approves. The moment the report is approved, the patient gets a WhatsApp message with a secure link. The PDF carries a QR code that opens a verification page on your own website, so a referring doctor can confirm it is genuine. If the patient has given consent, the report can be linked to her ABHA number.
At day end, the owner sees collections by branch, home visits by phlebotomist, turnaround time per test, and referral amounts due to each doctor, all without anyone typing it into Excel. The same patient booking again next quarter sees her old reports and gets a one-tap rebooking of the same package.
We sit with reception, a doctor and the lab in-charge to map booking, billing, consultation, sample and report flows, including the exceptions like walk-ins and corrected reports.
We design the patient app for older users with large text, and staff screens for speed: a receptionist should book a walk-in in under a minute.
Phase one is usually booking, billing and reports. Teleconsult, pharmacy and ABDM linking follow once the first phase is used daily.
We test with dummy patients across every role, check that doctors only see their patients, and confirm reports cannot be opened without the right OTP or login.
We publish the patient app under your developer accounts, set up the health-app declarations the stores ask for, and train your staff on the admin panel.
Each branch gets its own Google Business Profile and location page, and we set up review requests after visits so new patients find you.
A clinic website with doctor profiles, timings and an enquiry or slot booking form usually falls in the business website range of Rs 1-4 lakh. A patient app with logins, booking, payments, teleconsult and report downloads, plus an admin panel, is a mid-complexity build in the typical range of Rs 4-12 lakh. A multi-branch hospital or lab chain system with IPD billing, TPA and insurance fields, LIS links and franchise collection centres moves into the Rs 12-40 lakh or more range. GST is extra, and yearly upkeep is usually 15-25% of the build cost.
Four things move the price the most: the number of user roles (patient, doctor, receptionist, phlebotomist, pathologist, franchise), how many machines or outside systems must connect, whether you need ABDM integration in phase one, and how much old data has to be moved from your current software. A focused first phase can go live in about 8 to 12 weeks; larger systems go out in milestones. Our guide to app development cost in India explains the line items, and how long it takes to build an app covers timelines.
A single doctor with one OPD and mostly regular patients probably does not need a custom app. A clean website, a Google Business Profile with correct timings, online booking and WhatsApp reminders will do more. Spend the money on local SEO first, and build the app when you add doctors, branches or a lab.
The common mistakes we see: putting patient reports on a public link anyone can forward, building teleconsult without following the Telemedicine Practice Guidelines 2020 (for example, some medicines cannot be prescribed over a teleconsult), copying a hospital management system's hundred screens when reception uses five, and writing website copy that promises outcomes. Keep doctor pages factual: qualifications, registration number, specialities and timings. Our note on healthcare marketing in Mumbai has more on what works.
Share how your front desk works today. We will suggest what to build first and what can wait.
Yes. ABDM lets facilities registered on its Health Facility Registry link records to a patient's ABHA number with consent. We build the screens and API flows, and you complete the facility and doctor registrations, which the integration needs.
Yes, registered medical practitioners can consult by video, audio or chat under the Telemedicine Practice Guidelines 2020. The app should record patient consent, verify the doctor, and keep a record of the consult and prescription. We build these in; the medical decisions stay with the doctor.
Yes. The call link only opens after payment through Razorpay, PhonePe or Cashfree. You can set refund rules for doctor cancellations and mark no-shows automatically.
Rules for online pharmacies in India are not yet settled in a final form. Most clinics either connect to their own licensed pharmacy, where a pharmacist checks the prescription before dispatch, or partner with a licensed pharmacy. Take legal advice before you launch medicine delivery.
Reports open only after login or OTP, links expire, and every view is logged. Staff see records based on their role. A QR code on the PDF lets anyone verify the report is genuine without seeing the patient's other data.
Not always. If your billing or LIS software has an API or export, we connect the app to it. If it does not, we discuss moving to a new admin panel in phases so the counter keeps running.
We design for them: large text, few steps, Hindi and Marathi options where needed, and a family account so a son or daughter can book for parents. Booking by WhatsApp stays available for those who prefer it.
You do. The app is published under your Play Store and App Store accounts, the data sits on servers in your name, and you get the source code.
Yes. Each doctor can save templates, favourite medicines and advice notes, and the e-prescription prints with their name, qualifications and registration number.
From one OPD to a multi-branch lab, we build the patient app, website and admin panel together, in Navi Mumbai.
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