AI Agent Development Company in India
We build AI agents that do the follow-up work your team keeps putting off. They read the enquiry, check Tally or your CRM, draft the quote or the reply, and wait for a person to approve anything that matters. Built in Navi Mumbai for businesses across India.
Why Would Your Business Need a Custom AI Agent?
Because most office time in a growing Indian business goes on reading, retyping and chasing across tools that do not talk to each other. An AI agent is software that reads a request, decides the steps and takes them inside your CRM, Tally, Google Sheets and email, then waits for a person to approve anything that matters. An AI agent development company designs those steps, connects the tools and sets the limits.
Picture a pipe and valve distributor in the Turbhe MIDC belt. Forty IndiaMART enquiries come in on a Monday, and each one needs a stock check, the buyer's last rate and a quote. Half of them wait until Tuesday afternoon, by which time the buyer has called two other suppliers. An agent can pull those enquiries every few minutes, draft each quote from your price list and put it in front of the sales head for one click of approval. The salesperson still owns the customer.
Infoways is a web, app, software and AI company at B-102, Technocity, Mahape, Navi Mumbai, run by founder Amol Bonde. We build agents for businesses in Mumbai, Navi Mumbai, Thane, Pune and across India, starting with one workflow that has a clear owner. If you are still deciding where AI fits in your business at all, our AI implementation service covers that planning stage, and AI for small business lists the everyday problems owners bring to us.
Work an AI Agent Can Take Off Your Team
The complaints we hear most from owners, and what an agent does about each.
Someone retypes every IndiaMART lead into the CRM by hand
A trading firm's coordinator spends the first hour of each day copying enquiries into a sheet.
With AI01The agent pulls new leads every few minutes, fills the CRM and assigns each one to a salesperson.
Supplier bills pile up before anyone enters them in Tally
An accounts clerk enters fifty purchase invoices at month end and finds three with a wrong GSTIN.
With AI02The agent reads each bill on arrival, checks the GSTIN and prepares the voucher for the accountant to approve.
Follow-ups depend on whoever remembers
A quote goes out on Monday and nobody calls back because the salesperson was on a site visit.
With AI03The agent sets the follow-up date in the CRM, drafts the reminder and alerts the owner when a hot lead has gone quiet.
The shared inbox is a mess of orders, queries and complaints
Purchase orders, payment advice and complaints all land in one Gmail inbox that three people half read.
With AI04The agent sorts each email, creates the order or ticket and sends complaints to the person who handles them.
New staff keep asking the same questions
A new executive asks the senior manager for the discount rule or the return policy ten times a week.
With AI05An internal assistant answers from your own SOPs and rate cards and links the document it used.
Payment reminders go out late or not at all
Outstanding bills sit in Tally while the owner chases them from memory.
With AI06The agent lists overdue invoices each morning and drafts a reminder with a UPI payment link.
What Changes When an AI Agent Does the Routine Work?
The same tasks, done the usual way and with an agent plus a person approving.
Today
- New IndiaMART enquiryRead and typed into a sheet when someone is free
- Quote requestSalesperson checks Tally, writes the quote in Word
- Supplier invoiceEntered by hand at month end
- Overdue paymentOwner remembers and calls
- Staff question about a policyAsks a senior, who stops their own work
With an AI agent
- New IndiaMART enquiryLogged in the CRM within minutes and assigned to an owner
- Quote requestDraft quote ready from your price list, waiting for approval
- Supplier invoiceRead on arrival, voucher prepared for the accountant to check
- Overdue paymentDaily list of overdue bills with reminders drafted
- Staff question about a policyAnswer from your SOP with a link to the source
Which Businesses Use Custom AI Agents?
The jobs we see most often in Indian firms with a small office team.
Distributors and Traders
Pull IndiaMART and website enquiries, check stock and past rates in Tally, and draft quotes for the sales head to approve.
Manufacturers
Read purchase orders sent as PDF or email, create the sales order in your ERP or Tally, and flag lines that break the agreed rate.
CA and Tax Practices
File the documents clients send by client and month, and list what is still missing so an article assistant can chase it.
Real Estate Developers and Brokers
Sort portal leads by budget and location, update the CRM and book site visits from the sales team's calendar.
Insurance and Loan Agents
Track renewal dates, prepare each reminder and log every contact. Product advice stays with the licensed agent or advisor.
Coaching Institutes
Answer batch and course questions from your brochure, log each enquiry and pass admission decisions to the counsellor.
How Does an AI Agent Handle a Real Enquiry?
The distributor example from above, step by step. Every step is logged.
- 1
The enquiry arrives
The agent calls the IndiaMART Lead Manager Pull API on a schedule, inside IndiaMART's limit of one call every five minutes.
- 2
It reads and sorts
A language model pulls the product, size, quantity and city out of the free-text enquiry. Vague ones go to a person with a note.
- 3
It checks your own data
Through Tally's XML interface it checks stock and the last invoice to that buyer, then finds the account owner in the CRM.
- 4
It drafts the quote
It drafts the quote from your price list and discount rules, with a short message in the buyer's language. Rates or stock it could not confirm are left blank for a person.
- 5
A person approves
The draft reaches the sales head on Slack, Gmail, Teams or WhatsApp with approve and reject buttons. Rejected drafts are never sent.
- 6
It sends, logs and follows up
The quote goes out, the CRM gets the stage and next follow-up date, and any reply from the buyer goes to the salesperson.
Have a Task Your Team Retypes Every Day?
Send us the task and the tools it touches, for example IndiaMART to Tally to WhatsApp. We will reply with a workflow map showing what the agent would do, where a person approves and what we would need from you.
Should You Use a DIY Tool, Hire Staff or Get a Custom AI Agent Built?
Each option fits a different situation, depending on how much of the work is rules and how much is judgement.
Works well when
- DIY workflow tool (n8n, Zapier, Make)
- Fixed steps between apps with ready connectors
- General AI chat assistant
- One person needs help drafting or reading a document
- Hiring an executive
- The work needs relationships and daily judgement calls
- Custom AI agent built by Infoways
- The task crosses several tools, follows your rules and needs sign-off on some steps
What it needs from you
- DIY workflow tool (n8n, Zapier, Make)
- Someone who can build and fix flows
- General AI chat assistant
- Copying data in and out by hand
- Hiring an executive
- Salary, training and cover for leave
- Custom AI agent built by Infoways
- Tool access, sample data and one owner who approves
Where it struggles
- DIY workflow tool (n8n, Zapier, Make)
- Tally and local software need custom requests, and silent failures go unnoticed
- General AI chat assistant
- It cannot act inside your CRM or Tally on its own
- Hiring an executive
- Retyping is slow and records depend on one person
- Custom AI agent built by Infoways
- Tasks with no clear rules or reliable data; we say so at the mapping stage
Many good first projects are a mix: a plain rule-based flow for the fixed steps and an AI step only where text has to be read or written. If the process itself is unclear, start with business process management and automate after the process is agreed.
Which Indian Rules Apply to AI Agents That Call, Message or Store Customer Data?
These apply once an agent stores customer data or contacts customers. Status as of November 2026; we recheck before each build.
DPDP Act 2023 and DPDP Rules 2025
Notified on 14 November 2025 with an eighteen-month phased compliance period. Businesses need a clear consent notice for each purpose, must tell affected people about a data breach without delay, and face penalties of up to Rs 250 crore for failing to keep reasonable security safeguards. (PIB)
How we handle it Only the fields a task needs, role-based access, run logs and a way to delete customer data
TRAI TCCCPR amendments, February 2025
Normal 10-digit numbers cannot be used for telemarketing: 140 series for promotional calls, 1600 series for transactional and service calls. An opted-out customer cannot be asked again for 90 days, and auto-dialer or robo call use must be disclosed. (TRAI PR 11/2025)
How we handle it Calls and SMS go through registered headers with your provider, and opt-out lists are respected
TRAI clarification, July 2026
The 1600xx series is mandated for service and transaction calls by RBI, SEBI, IRDAI and PFRDA regulated entities to existing customers, and by government entities. The 140xx series is mandated for promotional calls by any sector, and customers can block those by sector on the DND registry. (TRAI PR 91/2026)
How we handle it For BFSI clients, service calls use 1600 numbers and promotional calls stay separate
WhatsApp Business Messaging Policy
You may message people only after they share their number and give opt-in permission. Automated chats must offer a clear path to a human. Drugs and several other categories are prohibited. (WhatsApp)
How we handle it Opt-in records and a hand-off to staff in every flow
This table is a summary for planning, not legal advice. For regulated businesses we work alongside your compliance officer or lawyer.
Sample lines, written in Roman script.
Can an AI Agent Work in Hindi, Marathi and Hinglish?
Yes, and in Indian businesses it has to. A buyer in Nashik writes "rate bhejo 2 inch GI pipe 50 nos urgent". In the flows we set up, current language models read Hindi, Marathi, English and mixed Hinglish text well enough to pull the order details out of a message like that. We write the outgoing templates in the language the customer used and keep a person in the loop for anything unusual.
The harder problems are data problems. Product names in Tally rarely match how buyers write them, so we build a lookup of the spellings your customers use. GSTINs and phone numbers are checked against their formats before saving. Payment requests go out as UPI links from your existing gateway, and an invoice is marked paid only when the gateway confirms it. Blurred or handwritten bills go to a review queue.
Where an agent places phone calls, it also has to cope with noisy lines and regional accents. That work belongs to our AI voice agent service, and the agent here can hand tasks to it.
What Does Infoways Set Up and Hand Over?
A working agent and the means to run it without us if you choose.
- 01A written workflow map: every step, every tool touched and every point where a person approves
- 02Connections to your tools, such as Tally (XML over HTTP), Google Sheets, Gmail or Outlook, your CRM, IndiaMART and your ERP where it has an API
- 03The agent built in n8n, in custom code, or a mix, chosen by what your tools allow and what your team can maintain
- 04Approval steps on Slack, email, Teams or WhatsApp for quotes, payments, refunds and anything sent to a customer
- 05Limits on what the agent may do, which fields it may read and which actions always need a person
- 06Logs of every run, with alerts to a named person when a run fails or a tool stops responding
- 07Testing on your real past enquiries before go-live, a staff guide and a review after the first weeks
- 08All accounts, API keys and workflows in your name so you own the setup
What Affects the Cost of AI Agent Development in India?
We quote each agent after the workflow map. Cost depends mostly on how many tools the agent connects to and how easy each one is to reach. Google Sheets has a published API with standard use at no extra cost, within limits of 300 requests a minute per project (Google). Tally needs its HTTP server switched on and XML requests written for your company data (Tally). IndiaMART's Lead Manager API is an add-on open only to paid sellers (IndiaMART). Older desktop software with no API takes the most work.
Running costs come from third parties and are paid by you directly. AI models charge by the amount of text processed; Anthropic, for example, lists Claude Sonnet 5.5 at $2 per million input tokens and $10 per million output tokens as of November 2026 (Anthropic). n8n Cloud charges per workflow run, with its Starter plan listed at EUR 20 a month billed annually for 2,500 executions (n8n), while the self-hosted Community edition is free and needs a server you pay for (n8n docs). Telecom, SMS and WhatsApp messages are billed by those providers.
Messy input such as photographed bills, more approval steps and languages, and higher daily volume all add to the work.
When Is an AI Agent the Wrong Choice?
If the task is the same five fixed steps every time, a plain automation with no AI is cheaper and more predictable, and we will suggest that. If your data is scattered across personal phones and paper registers, the agent has nothing reliable to read, and the first job is getting the data into one place.
Agents are also a poor fit for decisions that need professional judgement or carry legal weight. An agent should not give medical, legal, tax or investment advice, approve credit, or sign anything on your behalf. It can prepare the papers and the summary, and a qualified person decides. When a customer asks whether they are talking to a person, the agent says it is an AI and offers a human.
Language models still misread poor scans and unusual wording, so anything that reaches a customer or touches money gets an approval step. If nobody will spend a few minutes a day approving drafts in the first weeks, the project usually goes wrong.
Find Out What One AI Agent Could Take Off Your Team's Plate
Tell us the task, the tools and roughly how often it happens. Within one business day you get a workflow map, the approval points we would add and a list of what we would need to start. You can use the map with any developer.
- Office in Mahape, Navi Mumbai
- Reply within one business day
- Accounts and data in your name
Questions About AI Agent Development
What is the difference between an AI agent and a chatbot?
A chatbot answers questions in a chat window. An AI agent takes actions in your other software: it reads an enquiry, looks up stock in Tally, updates the CRM and drafts a quote. Many agents run in the background with no chat window at all.
Can an AI agent connect to Tally?
Yes. TallyPrime can run as an HTTP server that accepts XML requests, by default on port 9000, which lets an agent read ledgers and stock and create vouchers. Tally has to be running for the agent to reach it, so we usually set the agent up on a machine in your office network or a server that can reach it safely.
Do you build AI agents in n8n?
Often, yes. n8n is a workflow tool that can be self-hosted or used on n8n Cloud, and its AI agent nodes support human review before a tool runs. We use it when it fits your tools and your team can maintain it. For heavier logic or software with no ready connector, we write custom code and sometimes combine both.
Can the agent pull leads from IndiaMART automatically?
Yes, if you are a paid IndiaMART seller with the Lead Manager API add-on. IndiaMART allows one pull every five minutes and returns up to seven days of leads per call, and the key expires after seven days without use. We schedule the agent within those limits and alert you if the key stops working.
Will the agent send messages or quotes without asking us?
Only if you decide it should. Anything that goes to a customer, touches money or changes an important record waits for approval on Slack, email, Teams or WhatsApp. Low-risk actions, like saving a lead to a sheet, can run on their own once you trust them.
Is our customer data safe with an AI agent?
We design to the DPDP Act 2023 and DPDP Rules 2025. The agent reads only the fields a task needs, accounts are in your name, access is limited by role and every run is logged. We tell you which AI provider processes the text and where. For very sensitive data we can keep processing inside your own server.
How long does it take to build an AI agent?
It depends on the number of tools and how clean the data is. A single workflow with tools that have good APIs can move from map to testing fairly quickly, while Tally, ERP or legacy software adds time. We share a timeline with the workflow map, and we test on your real past data before switching anything on.
Can the agent make phone calls or send WhatsApp messages?
Yes, through approved providers. Calls must follow TRAI rules on 140 and 1600 series numbers, and WhatsApp messages need opt-in under Meta's policy. For calling we use our AI voice agent service, and for WhatsApp conversations our WhatsApp AI chatbot service. The agent can trigger either one as a step in a larger workflow.
What happens when the agent makes a mistake?
Every run is logged, so we can see what the agent read and did. Approval steps catch most errors before a customer sees them. When one slips through, we correct the record, add the case to the test set and tighten the instruction that allowed it.
Do we need technical staff to run the agent?
No. Your team approves and corrects through tools they already use, such as email or WhatsApp. One person should own the workflow and read the weekly summary. You can ask us to maintain it or hand it to your own developer.
Tell Us About Your Project
Tell us what you want to achieve with your website, software, SEO or AI automation. We reply within one business day, usually the same day, with specific advice, at no cost and with no commitment.
- We review your current website, software and rankings
- We suggest the highest-impact place to start
- You get a clear picture of scope and timelines
- No sales pressure, just honest advice.
Got it, thank you!
We’ll go through what you send and get back to you within one business day, usually the same day.
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