Package pages that bring enquiries with dates, travellers and budget, a cost sheet that turns supplier rates into a quote in minutes, payment schedules that chase balances for you, invoices that get GST and TCS right, a B2B portal for sub-agents, and a traveller app with every voucher saved offline. Built for tour operators, travel agents, DMCs and pilgrimage organisers in Mumbai, Navi Mumbai, Thane, Pune and across India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
One backend for packages, enquiries, quotes, payments, supplier bookings, invoices and vouchers, so what sales promised is exactly what operations books.
A site that ranks for destination searches and turns visits into enquiries your team can price straight away.
Everything the traveller needs on the trip, usable in a hill station or an airport with no signal.
The software your sales, operations and accounts teams, and your partner agents, work in every day.
Most holiday sales in India still close on WhatsApp and the phone. A family sees a Kashmir, Kerala, Dubai or Bali post on Instagram, sends an enquiry, and waits for a clear quote with hotels named, inclusions listed and a price per person. The agency that replies first with a quote that looks trustworthy usually wins. In many agencies, though, the quote is built by one senior person in Excel from a dozen supplier rate sheets, child ages and extra-bed charges are worked out by hand, and a quote takes a day when the customer expected an hour.
The advance comes by UPI with no booking reference, the balance is chased by phone, and hotel confirmations, cab details and flight tickets sit in different WhatsApp chats. When a customer cancels, nobody can say quickly what the hotels will refund and what the agency still owes. Margin is guessed from the bank balance at the end of the season, not known per trip.
TCS on overseas tour packages changed from slab rates to a reported flat 2% from 1 April 2026, under a new section number in the Income-tax Act 2025. DGCA revised its air ticket refund rules in February 2026, with a longer free-cancellation window and the airline responsible for refunds of tickets sold through agents. And the consumer regulator’s dark patterns guidelines now cover tricks such as fake “only 2 seats left” banners and charges added at the last step. An agency invoicing from an old template can get all three wrong.
Infoways, a web, app and software company in Mahape, Navi Mumbai, builds travel websites, booking back offices, B2B agent portals and traveller apps. Below: how each module works, the rules and terms your software has to respect, how a custom build compares with the travel CRMs and B2B portals agencies already use, the numbers to watch, and a rollout plan that does not disrupt the peak season.
Talk to us about your travel & tourism businessEight modules, who uses each, and the awkward cases that decide whether your team actually works in it.
Used by the sales team. Enquiries from the website, Instagram and Facebook lead forms, Google Ads, WhatsApp and walk-ins land in one pipeline with travel dates, number of adults, child ages, departure city, budget and source. Each lead is assigned to a salesperson by destination or round robin, with a follow-up date. Duplicates from the same phone number are merged. The manager sees how long each lead waited for a first reply and a quote, and which sources bring bookings rather than just enquiries.
Solved in your appThe heart of the system. The salesperson picks a route, and the cost sheet pulls hotel rates by season and meal plan, transfers, sightseeing, visa and insurance from your supplier masters. Child-age pricing, extra beds, single supplements, weekend surcharges and festive blackout dates apply by rule. Your markup is added per line or on the total, and the selling price per person is shown alongside the cost. The quote goes out as a branded PDF and a WhatsApp link. Every revision is saved as a new version, so you know exactly what the customer accepted.
Solved in your appFixed packages and group tours (a Kailash yatra, a Europe group in May, a school trip) are set up with departure dates, seat counts, room types and a tour manager. Seats sold and held are live. A rooming list and passenger manifest are built from bookings, with passport details and meal preferences, and exported for hotels and airlines. When a departure falls short of its minimum, the team sees it early enough to merge or reschedule. Seat counts shown on the website are real, never a marketing number.
Solved in your appEvery booking carries a schedule: advance at booking, a second instalment, the balance a set number of days before departure. Payment links go out on WhatsApp and email through a gateway in your agency’s name, and reminders run on their own. Receipts are numbered and tagged to the booking. When a customer cancels, the software works out the refund from your written terms and from what each supplier will actually return, so accounts sees the amount, the agency’s retained share and any credit note before anything is promised.
Solved in your appUsed by operations. Once a quote is accepted, the system creates booking requests to each hotel, transport vendor and ground handler, with dates, room types and guest names. Confirmation numbers and vouchers are recorded against each line, and anything unconfirmed close to travel shows in red. Supplier payments are scheduled against their terms and matched to their bills. You see what is owed to each supplier, which bookings are unpaid, and the real margin per trip once every cost is in.
Solved in your appUsed by accounts. Tour packages, standalone hotel bookings, air tickets and service fees can carry different GST treatment, for example a tour operator charging 5% without input tax credit or 18% with credit, and air tickets valued under special rules. Each sale type has its own tax setting, decided with your CA. For overseas tour packages, the invoice adds TCS at the rate in force, captures the buyer’s PAN, and the software keeps the TCS register your CA needs for returns. Everything exports to Tally or Zoho Books.
Solved in your appTwo days before departure, the traveller sees the full itinerary, hotel and activity vouchers, flight tickets, visa copies, driver and guide names, and a 24-hour duty number. All of it is saved on the phone, so it opens in Munnar, Ladakh or a foreign airport without data. Passport and visa scans are uploaded once, stored encrypted and visible only to named staff. During the trip, changes such as a new pickup time show up as an update. After the trip, a feedback form and a Google review link go out.
Solved in your appFor operators and DMCs who sell through sub-agents. Partner agents log in to see your packages and departures at net rates, add their own markup, hold seats for a set time and confirm bookings. Each agent has a credit limit or a prepaid deposit, and bookings stop when it runs out. Vouchers can carry the agent’s own branding for their customer. You see bookings, outstanding and commission by agent, and the agent sees their own statement, which ends most month-end arguments.
Solved in your appSend us one recent quote and tell us how you sell: packages, groups, B2B or custom trips. We will tell you which module to build first.
These are mostly national rules for agencies and tour operators in India. Several changed in 2025 and 2026, so treat this as a checklist to go through with your CA and adviser, not as legal or tax advice.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| TCS on overseas tour packages | A seller of an overseas tour programme package collects tax at source from the buyer. Budget 2026 reportedly replaced the earlier 5% and 20% slabs with a flat 2% from 1 April 2026, now under section 394(1) of the Income-tax Act 2025 in place of section 206C(1G) of the 1961 Act. | TCS rate and section are settings, applied only to sale types marked as overseas packages. The buyer’s PAN is captured at booking, and a TCS register by buyer and quarter is kept for your CA. |
| GST on tour packages | Tour operator services are commonly taxed at 5% on the gross package value without input tax credit, or at 18% with credit in other models. The choice affects how you invoice and what credit you can claim. | Each sale type carries its own GST setting decided with your CA. Package invoices and supplier bills are kept apart so the credit position is clear. |
| GST on air tickets and service fees | For air ticket agents, GST is generally worked out on the commission, or on a deemed share of the basic fare under the valuation rules, at 18%. A separate service or convenience fee is taxed on its own. | Air ticket sales, service fees and packages are separate lines with separate tax settings, so one invoice does not mix rules. |
| DGCA refund rules for air tickets | Revised in February 2026 and in force from 26 March 2026. Passengers can cancel or change within 48 hours of booking without extra charge, if the flight is at least 7 days away (domestic) or 15 days (international). For tickets bought through an agent, the airline remains responsible for the refund, reported to be completed within 14 working days. | Bookings record when and through which channel each ticket was issued, so the team can see whether the look-in window applies and track each refund against the airline’s timeline. |
| Ministry of Tourism approval | The Ministry of Tourism approves travel agents and tour operators, but says the approval is voluntary. Recognition now runs through its NIDHI+ digital verification. Approval can be withdrawn after serious complaints. | Approval and association memberships can be shown on the website with their numbers, and documents are stored with renewal reminders. |
| IATA accreditation | Issuing airline tickets directly in your own name usually needs IATA accreditation; many smaller agencies issue tickets through a consolidator or a B2B portal instead. | The software records which supplier issued each ticket and its fare, so margins and refunds are tracked whichever route you use. |
| Dark patterns guidelines 2023 | The Central Consumer Protection Authority’s guidelines list practices such as false urgency, drip pricing and adding paid items like travel insurance without the user choosing them. In June 2025 it asked platforms, including travel aggregators, to self-audit. | Seat counts and offers on the site come from real data, the full price per person is shown before payment, and add-ons are never pre-ticked. |
| Consumer complaints about refunds | Delayed or refused refunds are a common reason travellers file complaints on the National Consumer Helpline or before consumer commissions under the Consumer Protection Act 2019. Agencies selling online also have duties under the E-Commerce Rules 2020, such as showing a grievance contact. | Cancellation terms are shown before payment and saved with the booking. Every refund has a status, a date and a supplier trail you can show if asked. |
| Passport and traveller data under the DPDP Act 2023 | Passport scans, visa papers, dates of birth and travel plans are personal data, some of it sensitive in practice. The agency is responsible for consent, purpose and safe keeping. | Documents are encrypted, visible only to named staff, kept for a period you set and then deleted, and every access is logged. |
We have taken these points from Budget 2026 coverage, tax publications, DGCA and Ministry of Tourism material and reported consumer authority actions. Rules change often in travel, and several of these changed within the last year. Confirm each one with your CA, adviser or the regulator before it goes into your setup. We set up the rules you approve; we do not decide them for you.
Most agencies already use a mix of tools. B2B portals run by suppliers and consolidators give access to flights and hotels at net rates. Travel CRMs such as Sembark, CRMtravel and similar Indian tools offer lead pipelines, itinerary builders, quotes and vouchers. Some agencies use Zoho CRM or a general CRM with their own templates, and booking-engine platforms such as Travelomatix power B2C and B2B booking websites. Many smaller agencies still run on WhatsApp, Excel and Tally. All of these keep changing, so compare current versions against your own list.
For a small or mid-sized agency with standard packages, a ready-made travel CRM is usually the right first step, and we will say so. It is quick to start, the vendor carries the upkeep, and your team can learn it in a week. Before you sign, check that it handles child-age and seasonal pricing the way you sell, that it can invoice overseas packages with TCS and your GST setting, that payment links go to your own gateway, and that you can export every lead, quote, booking and supplier record if you leave.
A custom system makes sense when your way of selling is your edge: an operator with many group departures and its own sub-agent network, a DMC with contracted hotel inventory, a pilgrimage or school-trip specialist with rooming lists and manifests, or an agency that wants its own brand in the traveller’s phone and its customer data held only by the business. Our guide on custom software vs off-the-shelf walks through the trade-off.
A plain comparison. The right answer depends on how you sell, how many trips you run and whether you work through sub-agents.
| Factor | 1WhatsApp, Excel and Tally | 2Ready-made travel CRM | 3Your own booking system |
|---|---|---|---|
| Best for | New agencies and a few trips a month | Agencies with a sales team and standard packages | Operators with groups, sub-agents or contracted inventory |
| Quote speed | Depends on one senior person | Template-based, quick for standard trips | Built on your own rate rules and supplier masters |
| Payment chasing | By phone | Reminders, check gateway support | Schedules and links through your own gateway |
| GST and TCS | Worked out by the accountant | Check each sale type with the vendor | Set per sale type as your CA advises |
| Sub-agents | Rate sheets on WhatsApp | Some tools offer B2B logins | Portal with net rates, credit limits and statements |
| Who holds customer data | Staff phones and chats | The vendor, under its terms | Your agency, on a server in your name |
| Time to start | Already running | Days to a few weeks | Weeks to months, in phases |
Product names are mentioned only to help you compare. Features and terms change, so check each vendor’s current offering directly.
Your software should put these on one screen. None of them needs an accountant to read.
Hours from an enquiry arriving to the first quote going out, by salesperson and destination. In holiday sales, speed is often the difference between a booking and a polite “we went with someone else”.
Solved in your appConfirmed bookings divided by enquiries, by source and destination. It shows which ads and channels bring buyers rather than people collecting prices.
Solved in your appSelling price minus every supplier cost, gateway charge and agent commission, per booking. Look at it by destination and salesperson. Busy destinations are not always the profitable ones.
Solved in your appCustomer balances still unpaid, sorted by departure date. A trip leaving in ten days with a balance outstanding is a cash risk, because suppliers usually need paying first.
Solved in your appWhat you owe each supplier and when, plus any hotel or transfer still unconfirmed close to travel. Both should be near zero a week before departure.
Solved in your appDays from a cancellation to the customer receiving their refund, against your own promise. Slow refunds are the commonest root of consumer complaints and bad reviews.
Solved in your appShare of bookings from past travellers or people they referred. A healthy agency grows from these, which cost far less than a fresh enquiry from ads.
Solved in your appAd and portal spend divided by bookings from that channel, worked out per season. It tells you where to put next summer’s budget.
Solved in your appSay you run a travel agency in Thane that sells domestic family packages, a few overseas destinations and two group departures a season. The numbers here are only to show the flow. A couple with an eight-year-old daughter fills the enquiry form on an Instagram ad: Bali, five nights, mid-May, mid-range hotels. The lead lands in the pipeline, is assigned to the salesperson who handles South-East Asia, and the clock on “time to first quote” starts.
She opens the cost sheet and picks Ubud for two nights and Seminyak for three. Hotel rates load for May with breakfast, the child-age rule prices the daughter on an extra bed, and transfers, two tours and travel insurance come from the supplier masters. Flights are priced from the consolidator’s portal and added as a separate line. The markup is applied, the quote shows a price per person, and it goes out on WhatsApp within the hour. The couple asks for a pool villa in Ubud. Version two goes out with the new total.
They accept. Because this is an overseas tour package, the invoice adds TCS at the rate in force, using the PAN they entered at booking, and the package GST line follows the setting your CA chose. They pay the advance through a payment link, and the schedule sets the balance for 21 days before travel. Operations sends booking requests to both hotels and the ground handler, and records each confirmation. Twenty-one days out, the reminder goes and the balance arrives.
Two days before departure, the traveller app shows the itinerary, vouchers, e-tickets, visa-on-arrival notes and the ground handler’s duty number, all saved offline. On day three the Seminyak pickup time changes, and the update appears in the app. After they return, a feedback form and a review link go out. Your report shows the margin on this trip after hotel, transfer, tour, insurance, gateway and flight costs, and the TCS register is ready for your CA’s quarterly filing.
We sit with sales, operations and accounts and follow a past booking from enquiry to post-trip feedback. We list every supplier type, every pricing rule, your payment and cancellation terms, and how your CA wants each sale type invoiced.
The cost sheet and quote are where your team spends its day, so we design them first as clickable screens and test them with your best salesperson before any code.
We import hotels, transport rates, seasonal prices and packages from your sheets. Then we rebuild ten past quotes in the new system and compare every total with the original. Any difference is traced and fixed.
Website, back office, traveller app and agent portal are built on one backend. You open a payment gateway and a WhatsApp Business account in your agency’s name, and we get message templates approved.
New enquiries run in the new system while open bookings finish in the old way. Accounts checks every invoice, especially GST and TCS lines, against the CA’s expectations before the old method is switched off.
Sales, operations and accounts are trained separately on the screens they use, in Hindi, Marathi or English, with short videos for new joiners. Sub-agents get a short walkthrough of the portal.
We plan go-live for a quieter month, never in the weeks before summer or Diwali holidays. Apps are published under your own developer accounts, and maintenance and support continues after launch, including tax and rule changes.
Send us your shortlist and one real quote. We will tell you honestly whether a ready-made tool fits or a custom build is worth it.
Every travel business is different, so we quote after understanding yours. A package website with enquiry capture, a lead pipeline and a quote builder is a small project. Adding payment schedules, supplier bookings, GST and TCS invoicing and a traveller app makes it a medium one. A full platform with group departures, a B2B agent portal with credit limits, and live supplier connections is a large one.
The cost goes up with pricing rules and connections. Seasonal hotel rates, child-age pricing, extra beds, single supplements and group discounts each add logic. Live flight or hotel booking through a supplier API is far more work than pricing flights by hand inside a quote, and it depends on the supplier giving you access. Moving messy rate sheets also takes time. It comes down if you start with the quote builder and payment schedules, which save the most hours, and add the agent portal and live connections later.
Timelines: a package website with enquiries and quotes usually takes 6-8 weeks. Adding payments, supplier bookings, invoicing and the traveller app takes about 3-4 months from approved screens. A full B2B platform runs 4-6 months in phases. See CRM development if your main need is the sales pipeline, and our guide to app development cost in India for the general drivers.
Do not build software before your rate sheets, markups and cancellation terms are written down. Software cannot fix pricing that lives only in the owner’s head, and it will happily produce a fast quote that loses money.
Do not copy last year’s invoice template. TCS on overseas packages changed in April 2026 and now sits under a new section number, and your GST setting for packages should be confirmed with your CA. A wrong TCS line is a headache for both you and your customer at return-filing time.
Do not fake urgency on your website. “Only 2 seats left” banners that are not true, prices that grow at the last step and pre-ticked insurance are exactly what the consumer regulator has called out. Real seat counts and the full price up front build more trust anyway.
And do not build a traveller app if you close only a few bookings a month. A strong website, fast WhatsApp replies and steady Google reviews will help more, and a ready-made travel CRM can handle quotes. Build when vouchers, payment chasing and sub-agents are eating your team’s week.
Ask us on WhatsApp. A real person from our Navi Mumbai team replies.
Ask on WhatsAppBudget 2026 reportedly replaced the earlier 5% and 20% slabs with a flat 2% from 1 April 2026, under section 394(1) of the Income-tax Act 2025. Confirm the current rate and conditions with your CA. In our software the rate is a setting, applied only to overseas packages, with the buyer’s PAN captured at booking.
Tour operator services are commonly taxed at 5% on the gross package value without input tax credit, or at 18% with credit in other models. Which applies to you depends on how you sell and invoice, so decide it with your CA. Each sale type in the software carries its own setting.
Under DGCA’s revised rules in force from 26 March 2026, the airline remains responsible for refunds of tickets bought through agents, reported to be completed within 14 working days. The software tracks each refund against that timeline so you can update the customer.
Under the 2026 DGCA rules, passengers can cancel or change without extra charge within 48 hours of booking if the flight is at least 7 days away for domestic or 15 days for international travel. Check the airline’s own conditions too.
The Ministry says its approval for travel agents and tour operators is voluntary, now verified through its NIDHI+ system. Many agencies get it because it builds trust and helps with some business. Check current eligibility on the Ministry’s portal.
Yes, for fixed packages and group departures with set dates and prices. For custom trips, most agencies prefer an enquiry first and online payment once the quote is accepted. We can build both.
Yes. Each booking gets a schedule, such as an advance at booking and the balance a set number of days before departure. Payment links and reminders go out on WhatsApp and email through your own gateway.
Yes, through a B2B portal. Agents see your net rates and departures, add their markup, hold or confirm seats within a credit limit or deposit, and see their own statement.
Only if your supplier, consolidator or bed bank offers an API and gives you access. Many agencies start by pricing flights and hotels by hand inside the quote, which is far simpler, and add live connections later.
Yes. The traveller app saves the itinerary, vouchers, tickets and contacts on the phone, so they open in hill areas or abroad without data.
Only if they are true. The consumer regulator’s dark patterns guidelines treat false urgency and drip pricing as unfair. In our builds, seat counts come from real bookings and the full price is shown before payment.
Passport scans and traveller details are personal data under the DPDP Act 2023. We store documents encrypted, let only named staff open them, delete them after a period you set, and log every access.
For most small and mid-sized agencies with standard packages, a ready-made travel CRM is the sensible start. A custom build makes sense for operators with many group departures, sub-agent networks, contracted inventory or a strong need to own their brand and data.
A website with enquiries and a quote builder usually takes 6-8 weeks. The full back office with payments, supplier bookings, invoicing and a traveller app takes about 3-4 months. We plan go-live outside peak season.
Talk to our Navi Mumbai team about how you sell, your suppliers and your sub-agents. We will give you a clear plan, an honest view on ready-made travel CRMs, and a price.
Tell us what you want to achieve with your website, software, SEO or AI automation. We reply within one business day, usually the same day, with specific advice, at no cost and with no commitment.
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