Bookings from WhatsApp, Google and your website in one board, jobs sent to the right technician by skill and area, a technician app with a job card, before and after photos, spare parts used and OTP sign-off by the customer, and AMC contracts that remind you before every service visit and renewal. Built for AC service companies, pest control operators, plumbers, electricians, deep-cleaning teams and appliance repair businesses in Mumbai, Navi Mumbai, Thane, Pune and across India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
One record for every customer, address, appliance, contract and visit, so the office, the technician in the field and the owner see the same job.
A web panel for the call desk, the dispatcher, the stores person and the owner.
Made for technicians on the move, on basic Android phones, in Hindi, Marathi or English.
A website and optional app, plus WhatsApp, for households, housing societies and offices.
Most AC, pest control, plumbing and appliance repair businesses we meet in Thane, Navi Mumbai and Pune started with one skilled owner and a phone. Ten years later there are eight to forty technicians, a call desk of two or three people, a WhatsApp group where jobs are posted as voice notes, a register of AMC customers that someone updates when they remember, and a stores cupboard of gas cylinders, capacitors, compressors and chemicals that never quite balances.
The leaks are familiar. A booking taken on WhatsApp at night is never assigned. A technician says the job is done; the customer says nobody came, and there is no proof either way. Extra work is quoted verbally at the door and argued about later. The second and third visits under a pest control or AC AMC are missed, and the customer quietly does not renew. Spares leave in the van and do not come back, or are fitted on a job that was never billed. A callback within a week is treated as a new job, so nobody sees that one technician’s repairs keep failing.
Competition has also changed. Platforms such as Urban Company and brand-authorised service networks have taught customers to expect a booking slot, a technician’s name and photo, an arrival alert and a digital invoice. Housing societies and offices now ask for job reports, chemical details and service certificates before they pay. And since the four labour codes came into force on 21 November 2025, questions about how technicians are engaged, as employees, contractors or gig workers, are being asked more often, with many state rules still being written.
Infoways, a web, app and software company in Mahape, Navi Mumbai, builds booking apps, technician apps with job cards, photos and OTP job completion, AMC contract and renewal systems and spare-parts tracking for service businesses. Below: how each module works, the licences and terms that matter in your trade, how it compares with ready-made field service apps and listing on a platform, and what to ask before you spend anything.
Eight modules, who uses each one, and the field cases that decide whether technicians actually use it.
Used by the call desk. Every request, whether a phone call typed in, a WhatsApp message through the WhatsApp Business API, a website form or a Google Business Profile enquiry, lands as one booking with the customer’s number, address and past history. Repeat customers are recognised from the phone number, so the desk sees the AC model, last visit and any open AMC before answering. Each booking gets a service type, slot and priority. A booking not assigned within your set time turns red, so night-time WhatsApp requests are not lost.
Solved in your appUsed by the dispatcher. Technicians carry skills such as split AC, cassette AC, VRV, washing machine, RO, termite, bed bug or electrical, and a home area. The board suggests who fits the job by skill, distance from their last job and number of jobs already booked, and the dispatcher confirms. Changes reach the technician’s phone at once and the customer gets the technician’s name, photo and expected time on WhatsApp. Emergency jobs such as a burst pipe or tripping mains can jump the queue, with the delay to other customers shown before you confirm.
Solved in your appUsed by technicians. Each service type has its own checklist: for an AC service, filter and coil cleaning, gas pressure, cooling temperature and drain; for pest control, areas treated, chemical used and safety advice given; for electrical, load checked and earthing tested. Before and after photos are required where you set them, and readings are typed or picked. The job card works with weak signal and uploads when data returns. The finished report goes to the customer and stays on file, which is what a society or office asks for before paying.
Solved in your appUsed by technicians and the accounts desk. When the technician finds extra work, such as a gas top-up, a new capacitor or a leaking pipe joint, they add it from your rate card and the customer approves the quote on the technician’s phone or by a WhatsApp link before work starts. No more arguments about verbal prices. The invoice is created from the job card with GST as your CA advises, and the customer pays by UPI on the spot or later by link. Cash is recorded too and matched at day end.
Solved in your appUsed at the end of every job. The customer receives an OTP and gives it to the technician only when satisfied, which closes the job with time and location. If the customer is not home, the technician records why, with a photo of the door or the society register, so “nobody came” disputes are settled by facts. For society and office jobs, the OTP can go to the facility manager or a named contact. OTP closure also stops technicians marking jobs done from home.
Solved in your appUsed by the office and owner. An AMC holds the customer, the appliances or premises covered, the number of visits, what is included and excluded, and start and end dates. Visits are scheduled automatically: quarterly for AC, monthly or quarterly for a society’s pest control. Each visit is a job on the board with a reminder to the customer. The renewal list shows contracts ending in the next 30 and 60 days, with the visit history to show the customer what they received. Breakdown calls under AMC are tagged so you can see which contracts cost more than they earn.
Solved in your appUsed by the stores person and technicians. Spares such as capacitors, PCBs, filters, gas and compressors, and chemicals for pest control, are issued to each technician against their name. Every part fitted is picked on the job card, so van stock goes down and the customer is billed. Unused stock is returned and counted. For pest control, each chemical is recorded by product and batch per job, which helps with your licence records and with the questions societies ask. Warranty parts from brands are tracked separately for claims.
Solved in your appUsed by the owner. If the customer reports the same problem within your callback window, the new job is linked to the first one and to the technician who did it. A rating request goes after every closed job. The owner sees per technician: jobs per day, first-time fix rate, callbacks, ratings, upsell approved and spares used against jobs. Incentives can be worked out from these figures instead of who shouts loudest. Low ratings are flagged to the owner the same day.
Solved in your appTell us your services, how many technicians and AMC customers you have, and how bookings come in. We will show you what to set up first.
Not every service trade is licensed in the same way. These are the points owners raise with us most. Rules differ by state, and many are under revision.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| Pest control licence (Insecticides Act 1968 and Rules 1971) | Commercial pest control operators need a licence to stock and use insecticides from the state agriculture department, applied for in Form VII. NIPHM states that the technical person should be a graduate in agriculture or science with chemistry and hold a certificate of at least 15 days of Urban Integrated Pest Management training. | Licence number and validity stored per branch, chemical issued and used per job by product and batch, and the technical person named on reports. |
| Electrical licences in Maharashtra | Wiring work, supervision and contracting are licensed separately through the Electrical Licensing Board under the Chief Electrical Inspector. A wireman permit alone does not let a person work as a supervisor or contractor. | Each technician’s permit or licence and expiry date is stored, and jobs marked as electrical installation go only to suitably licensed staff. |
| Annual maintenance contract (AMC) | A yearly contract for a set number of preventive visits, with breakdown calls included or charged, and parts usually excluded unless written in. | Contract scope, visits, inclusions and exclusions are stored per AMC, visits are scheduled automatically and the customer sees what was done. |
| Comprehensive vs non-comprehensive AMC | Commonly, a comprehensive AMC includes most parts; a non-comprehensive one covers labour and visits only. Exact terms are whatever your contract says. | Parts on a job card are checked against the contract type, so the technician knows whether to charge before fitting. |
| Service warranty and callbacks | Many businesses give a period during which the same fault is fixed free. This is your policy, written on the invoice, not a fixed legal period. | Callback window set per service type. Repeat complaints link to the original job and technician. |
| Deficiency in service under the Consumer Protection Act 2019 | Customers can complain to a consumer commission about poor or incomplete service. Clear quotes, job reports and proof of visit help you respond. | Approved quotes, photos, OTP closure, time and location are kept on every job and can be printed for a dispute. |
| GST on services and parts | Services and parts can carry different GST treatment, and B2B customers such as offices and societies may need GST invoices with their GSTIN. Above a turnover threshold, B2B e-invoicing applies. | Rates and invoice formats are settings your CA confirms. Customer GSTIN is stored, and invoices can carry service and parts lines separately. |
| Labour codes and gig workers | The four labour codes came into force on 21 November 2025, and the Code on Social Security recognises gig and platform workers. Many central and state rules are still pending. | Each technician is marked as employee, contractor or freelancer, with attendance and job-based payouts kept separately, so your adviser has clean records. |
| Customer and technician data under the DPDP Act 2023 | Customer names, phone numbers, home addresses, photos inside homes and technician location are personal data. The business is responsible for consent and safe use. | Consent at booking, technician location tracked only during working hours, photos visible by role, and every export logged. |
We have taken these points from official training and licensing pages and legal summaries. Rules differ by state and change. Confirm your licence conditions with your state agriculture department or Electrical Licensing Board, your contracts with your lawyer, and GST and labour matters with your CA before they go into the software. We set up what you approve; we do not give legal advice.
Many owners already get some work from Urban Company or similar platforms, or from brand service networks. That can be a good source of volume, and for a new business with no brand it may be the fastest way to fill the diary. The trade-off is that the customer belongs to the platform, the price and rules are the platform’s, and repeat work and AMCs often do not come back to you directly.
For running your own jobs, ready-made field service apps exist, from global tools such as Zoho FSM to Indian ones like FieldEZ and several smaller apps built for AC, appliance and pest control businesses. For a team of five to fifteen technicians with standard jobs, one of these is often the right first step, and we will say so. Before you sign, check that the job card can hold your service checklists, that OTP closure and photo rules work, that AMC visit scheduling and renewals are built in, that the technician app works in Hindi or Marathi and offline, and that you can export all your customers and contracts.
A custom system makes sense when your work does not fit a standard form: a pest control company with society and commercial contracts and chemical records, an AC company running large office AMCs with SLAs, a business with your own branded app for customers, links to your accounting or brand warranty portals, or a multi-city team. Our guide on custom software vs off-the-shelf walks through the trade-off.
A plain comparison. Plenty of businesses use a platform for new customers and their own system for repeat and AMC work.
| Factor | 1Listing on a service platform | 2Ready-made field service app | 3Your own booking and technician system |
|---|---|---|---|
| Best for | New businesses filling the diary | Small to mid teams with standard jobs | Teams with AMCs, society and office contracts, or several cities |
| Who owns the customer | Mostly the platform | You | You, under your own brand |
| Job card and checklists | Platform’s format | Configurable within limits | Built for each of your service types |
| AMC visits and renewals | Usually not yours to manage | Often included, check depth | Shaped to your contract types and SLAs |
| Spares and chemicals | Not covered | Basic inventory in some | Van stock, chemical batches and warranty claims |
| Language and offline use | Platform app | Varies by vendor | Hindi, Marathi or English, works with weak signal |
| Time to start | Days to weeks after onboarding | Days to a few weeks | Weeks to months, in phases |
Names are mentioned only to help you compare. Features and terms change often, so check each provider directly.
All of these come straight from job cards and bookings. If your current setup cannot show them, that is the first problem to fix.
Jobs closed without a callback within your callback window, against all jobs closed, by technician and by service type. It shows skill gaps and missing spares faster than any customer complaint.
Solved in your appTime from booking to the technician reaching the door, split into waiting to be assigned and travel. A long wait before assignment is a desk problem; long travel is a routing or area problem.
Solved in your appContracts renewed against contracts that ended this month, along with how many scheduled visits were actually done on each. Missed visits during the year are the most common reason for a lost renewal.
Solved in your appClosed jobs per working day, by technician and area. Compare it with travel time and callbacks; more jobs is only good if callbacks do not rise with them.
Solved in your appQuotes for extra work approved by customers against quotes raised. Very low means prices or explanations are off; very high on one technician is worth a quiet check of the photos.
Solved in your appParts issued to each technician against parts recorded on closed job cards and returned. A gap every week is spares leaving without a bill.
Solved in your appAverage rating per technician and the share of happy customers who left a Google review after your request. Reviews feed your local search ranking, which brings the next booking.
Solved in your appBookings that waited past your target time before assignment, and bookings cancelled by the customer before a visit. Night and Sunday WhatsApp requests usually show up here first.
Solved in your appSay you run an AC service and pest control company in Thane with 15 technicians, a call desk of two and about 300 AMC customers, including twelve housing societies. The numbers here are only to show the flow. On Monday morning the board shows 64 bookings for the day: 41 AMC visits created automatically from contracts, 19 new requests from calls, WhatsApp and Google overnight, and 4 callbacks. Three WhatsApp requests from Sunday night are already red because nobody assigned them; the dispatcher clears them first.
A technician reaches Flat 1204 for an AC service. The job card asks for before photos, filter and coil cleaning, gas pressure and cooling temperature. The pressure is low, so the technician adds a gas top-up from the rate card; the customer approves it on the phone, the work is done, after photos go in, and the customer reads out the OTP. The invoice reaches WhatsApp and is paid by UPI before the technician leaves the building.
On Wednesday, the pest control team does the monthly visit at a society in Ghodbunder Road. The job card records the areas treated, chemical and batch from the van stock, and the safety advice given. The report goes to the society manager, who closes it with the OTP sent to her phone. On Friday, a customer reports that the fridge repaired on Tuesday is not cooling again. The callback is linked to the first job and the same technician, and the owner sees it on the performance screen.
At the weekly review, the owner checks first-time fix rate, AMC visits done against scheduled, renewals due in the next 30 days, spares used against jobs and new Google reviews. Two AMCs ending next month had missed visits in the monsoon. The office books catch-up visits before calling about renewal, not after.
We sit with the owner and a senior technician to list service types, checklists, photo rules, rate card for extra work, callback windows and AMC types. This becomes the job card set-up.
We import customers, addresses, appliances and AMC contracts from your sheets and registers, and opening stock of spares and chemicals per technician. The office checks every AMC’s visits left and end date, because renewal reminders depend on them.
The WhatsApp Business API number is set up in your company’s name, the payment gateway in your own account, and invoices are matched to the format your accountant or Tally needs.
Hands-on sessions in Hindi, Marathi or English in small groups, on their own phones. Technicians practise a full job: arrival, checklist, photos, quote, OTP and payment. Senior technicians help the rest.
One area or one service line goes live first, while the rest continue as before. The dispatcher and owner watch unassigned bookings, photo compliance and OTP closures daily and adjust.
All technicians move over, AMC customers get access to their visit history and invoices, and review requests are switched on after jobs.
New service types, rate card updates and reports are part of maintenance and support, along with changes when labour or GST rules move.
Send us your service list, AMC types and the apps you are looking at. We will tell you honestly if one of them fits or if a custom build is worth it.
We quote each business after understanding how it runs. A booking board, technician app with job card, photos and OTP close, and WhatsApp updates for one service line is a small project. Adding AMC contracts with scheduled visits and renewals, spare and chemical stock, extra work quotes, payments and technician performance makes it medium. A multi-city or multi-service platform with a branded customer app, society and office portals with SLAs, links to accounting and brand warranty portals, and many roles is large.
Cost goes up with the number of service types and checklists, how complex your AMC terms are, whether you need a customer app or WhatsApp is enough, links to other systems, and the number of branches. It comes down if you start with the booking board and technician app, which stop the most leaks, and add AMCs, stock and the customer app in phases.
Timelines: a booking board and technician app for one service line usually takes 4-6 weeks. Adding AMCs, stock and payments takes another 4-6 weeks. A multi-city platform runs 3-5 months in phases. See mobile app development for the apps and CRM development if customer history and renewals are your main focus. Our app cost calculator shows which features move scope most.
Do not give technicians a long form. If the job card takes ten minutes to fill, they will skip it or fill it at night from memory. Keep the checklist to what a customer or society actually asks for, and use photos and taps, not typing.
Do not switch everyone over on the same day. Start with one area or one service line, watch unassigned bookings and OTP closures, fix what breaks, then move the rest.
Do not load AMCs without checking them. A contract entered with the wrong end date or visits left will send the wrong reminders and annoy your best customers. Check every active AMC before launch.
And do not build if you have three technicians, few AMCs and most work comes from one platform. Use WhatsApp Business well, a shared calendar and a simple ready-made app. Building makes sense once AMCs, societies, offices and a growing team make the gaps expensive.
Ask us on WhatsApp. A real person from our Navi Mumbai team replies.
Ask on WhatsAppYes. Commercial pest control operators need a licence to stock and use insecticides from the state agriculture department under the Insecticides Rules 1971, applied for in Form VII. NIPHM states the technical person should be a graduate in agriculture or science with chemistry, with at least 15 days of Urban Integrated Pest Management training. Confirm current conditions with your state agriculture office.
Maharashtra issues wireman permits, electrical supervisor certificates and electrical contractor licences through its Electrical Licensing Board. A wireman permit alone does not let a person act as a contractor. Check the Chief Electrical Inspector’s office for current rules. The software stores each technician’s permit and expiry.
When the work is done, the customer receives an OTP and shares it with the technician only if satisfied. That closes the job with time and location. If the customer is away, the technician records the reason with a photo. It settles most “nobody came” disputes.
Yes. Each AMC holds the appliances or premises, visits, inclusions and dates. Visits are created on the board on schedule, customers are reminded, and the renewal list shows contracts ending soon with visits done against visits promised.
Commonly, a comprehensive AMC includes most parts, while a non-comprehensive one covers visits and labour only. The real terms are whatever your contract says. The app checks parts against the contract type so technicians know whether to charge.
They will if it is quick. We keep the job card short, use photos and taps instead of typing, support Hindi and Marathi, and make it work with weak signal. We train them on their own phones in small groups, and start with one area first.
Yes. Spares and chemicals are issued to each technician, picked on job cards when used and returned when not. Pest control chemicals are recorded by product and batch per job. Brand warranty parts are tracked for claims.
A platform can fill your diary, especially when you are new. The customer then belongs mostly to the platform, on its terms. Your own system makes sense for repeat customers, AMCs and society or office contracts you want to keep under your own name. Many businesses use both.
For a small team with standard jobs, often yes. Check job card flexibility, OTP close, AMC scheduling, offline use, language and data export. Custom makes sense when your contracts, chemical records, SLAs or branding go beyond what the app supports.
Yes. The invoice is created from the job card and the customer pays by UPI on the spot or by a link later, into your own payment gateway account. Cash is recorded and matched at day end.
The four labour codes came into force on 21 November 2025, and the Code on Social Security recognises gig and platform workers, with many rules still pending. How your technicians are engaged is a question for your CA or labour adviser. The software keeps employees, contractors and freelancers separate with clean attendance and payout records.
Yes. Society and office customers get a portal or WhatsApp report after every visit with photos, areas treated or work done, and invoices, and the visit can be closed by OTP to their facility manager.
These are personal data under the DPDP Act 2023. We take consent at booking, track technician location only in working hours, limit photo access by role, store data securely and log every export.
A booking board and technician app for one service line usually takes 4-6 weeks. AMCs, stock and payments add 4-6 weeks. A multi-city platform runs 3-5 months in phases.
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