A store website that shows up when people nearby search for a phone, TV or laptop, stock held by IMEI and serial number, EMI and finance enquiries that reach the right lender desk, a repair counter where every job has a ticket and the customer gets status on WhatsApp, warranty and invoice records you can find in seconds, and exchange offers with the used phone checked and recorded properly. Built for mobile shops, multi-brand electronics stores, repair centres and small chains in Mumbai, Navi Mumbai, Thane, Pune and across India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
One record for every product by IMEI or serial, every customer, invoice, warranty, EMI and repair, so the counter, the repair bench and the owner see the same thing.
A fast local website and catalogue, built to rank for “mobile shop near me” and send buyers to your counter or checkout.
The back office used by sales staff, the repair desk, technicians and the owner.
Most customers will never install an app, so updates and offers go where they already are.
A typical mobile shop in Vashi, Dombivli, Panvel or Pimpri runs on thin margins on new phones, better margins on accessories, a repair counter that brings people back, and finance that decides half of the big sales. Electronics stores selling TVs, ACs, fridges and laptops add brand promoters, delivery and installation. Both compete with Amazon, Flipkart and brand stores on price and with neighbourhood repair stalls on convenience.
The leaks are specific to this trade. Stock is counted by model, not by IMEI or serial, so when a phone goes missing nobody knows which unit it was. A customer comes back with a warranty claim and the invoice cannot be found. Repair jobs are written on paper slips; customers call five times asking for status, parts are ordered late, and a phone sits ready for two weeks because nobody called the owner. Exchange phones are taken without proper checks and some turn out to be blocked or tampered. EMI enquiries are taken on a notepad and lost when the finance promoter changes.
The rules have also moved. The Telecom Cyber Security Amendment Rules notified on 22 October 2025 are reported to require sellers of used phones to check the IMEI database before buying or selling. Used phones bought from customers raise GST questions, because many dealers use the margin scheme. Chargers, power banks and phones fall under the BIS compulsory registration scheme. And lenders now give a Key Facts Statement for consumer loans, which matters when you help customers with EMI.
Infoways, a web, app and software company in Mahape, Navi Mumbai, builds store websites and online stores, EMI and finance enquiry flows, repair tracking with job status on WhatsApp, warranty records, exchange offers and local search set-up for electronics and mobile shops. Below: how each module works, the rules it must respect, how it compares with the billing and repair software you already know, and what to ask before you spend anything.
Eight modules, who uses each one, and the counter situations that decide whether the software helps.
Used by the counter and owner. Every phone is entered by IMEI, and every TV, laptop or appliance by serial number, at purchase, usually by scanning the box. A sale picks the exact unit, so the invoice carries the IMEI or serial. Transfers between branches move named units, not counts. If a phone goes missing, you know which one, when it was last seen and who handled it. Demo units, display pieces and open-box items are marked separately, so they are not sold as sealed new stock by mistake.
Solved in your appUsed by the repair desk and technicians. Each job gets a ticket with the customer’s number, model, IMEI, fault, accessories received, phone condition with photos, and whether the customer has a backup. The estimate goes to the customer on WhatsApp and work starts only after they approve it. Status moves through received, diagnosing, waiting for part, repaired, quality check and ready for pickup, and each change is sent automatically. Jobs ready for more than a set number of days get a reminder, then a call.
Solved in your appUsed at the counter and the service desk. Every sale stores the invoice, IMEI or serial, brand warranty period and any extended warranty sold. When a customer comes back, staff search by phone number, IMEI or serial and see the invoice and warranty status in seconds. Customers get the invoice and warranty card on WhatsApp at the time of sale, so “I lost the bill” stops being a problem. Warranty claims sent to brand service centres are tracked until the device comes back.
Solved in your appUsed by sales and finance promoters. Customers ask about EMI on the website, WhatsApp or at the counter, and the enquiry is recorded with the product, budget and preferred option: card EMI, consumer durable loan from a finance company, or a brand offer. The enquiry goes to the right lender’s promoter at your store, with status kept in one list. The software does not make credit decisions or hold loan data that belongs to the lender. It helps you see which enquiries turned into sales and which lender declined most.
Solved in your appUsed by the exchange desk. When a customer trades in an old phone, the staff record the IMEI, check it against the IMEI database as the 2025 telecom rules are reported to require, test the phone against a checklist (screen, battery, cameras, buttons, body) and grade it. The exchange value is worked out from your price sheet for that model and grade. The customer’s ID and consent are recorded, and a factory reset is confirmed. Used phones you resell carry their history, so a buyer complaint can be traced.
Solved in your appUsed by customers and the owner. Each model has a page with variants, colours and live stock by branch, plus the EMI options you offer. Customers can reserve for pickup, which brings them to the counter where accessories and protection plans are sold, or order online with payment if you want to ship. Pages are built for local searches such as “Samsung phone shop in Kharghar” or “LED TV showroom Thane”, with branch details and reviews. Brand logos and offers are used as the brand’s dealer terms allow.
Solved in your appUsed by sales and the owner. When a phone is billed, the counter screen suggests accessories that fit that model: covers, tempered glass, chargers, earphones, and protection plans you are authorised to sell. Accessory sales per phone and per salesperson are tracked, because this is where much of the margin sits. Chargers and power banks are checked for BIS registration details at purchase. Customers get warranty expiry reminders and relevant offers on WhatsApp with their consent.
Solved in your appUsed by the owner and purchase person. Purchases from distributors are entered by IMEI or serial with scheme and price protection notes. Stock ageing by model shows phones that have sat too long and need a push before the next model launches. For a small chain, the owner sees sales, margin, repair jobs, exchange stock and EMI conversions for every branch from one login. Data can export to Tally or link with your billing software if it allows.
Solved in your appTell us how many branches you have, what you sell, how big the repair counter is and which billing software you use. We will tell you what to fix first.
These are the points owners raise with us most. Some are new, and some are being interpreted differently by different advisers.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| IMEI check on used phones | The Telecom Cyber Security Amendment Rules, gazetted on 22 October 2025, are reported to require sellers of used mobile phones to check the IMEI database before buying or selling, so blacklisted phones are not put back into use. | The exchange and used-phone screen records the IMEI, the check result and date, and blocks the purchase if the check is not marked done. |
| IMEI and serial on invoices | Many shops record IMEI and serial numbers on invoices, and brands and lenders usually ask for them for warranty and EMI. It also helps with theft and tampering complaints. | Every unit is sold against its IMEI or serial, which prints on the invoice and stays searchable. |
| GST margin scheme for second-hand goods (Rule 32(5)) | A dealer in used goods can pay GST on the margin between purchase and sale price instead of the full price, if no input tax credit was taken on the purchase. A negative margin is ignored. | Used phones carry purchase price and source, so your CA can apply the margin scheme or normal GST per unit. Rates and treatment are settings, not code. |
| BIS Compulsory Registration Scheme | Under the Electronics and Information Technology Goods Order 2012, notified items such as mobile phones, chargers and power banks need BIS registration, shown as an R-number, and are not to be sold without it. | Accessory items carry the R-number from the box, so unregistered stock can be spotted at purchase. |
| Brand warranty and seller duties | The manufacturer’s warranty is set by the brand. Under the Consumer Protection Act 2019, sellers can also be held responsible in some cases, for example for defects they knew about or promises they made. | Warranty periods are stored per product, promises made at sale (such as replacement within days) are written on the invoice, and claims are tracked. |
| Extended warranty and protection plans | Plans are sold on behalf of a provider or insurer, under their terms. Some are insurance products sold under the insurer’s rules. | Plans are linked to the unit and the provider, with policy or plan numbers and expiry dates, so claims can be raised quickly. |
| EMI and Key Facts Statement | RBI requires lenders to give borrowers a Key Facts Statement for retail loans, including consumer durable loans, showing the real cost. The lender, not the shop, makes the credit decision. | The system records the enquiry and outcome only. Loan documents stay with the lender, and staff are prompted to tell customers to read the lender’s KFS. |
| Repair data and the customer’s phone | A phone left for repair holds photos, chats and banking apps. Customer data in the phone and in your records is personal data under the DPDP Act 2023. | Tickets record whether the customer took a backup and removed locks, technicians see only what the job needs, and ticket photos show the device condition, not its content. |
| E-waste | The E-Waste (Management) Rules 2022 place extended producer responsibility mainly on producers. Many brands run take-back through dealers. | Old devices taken in exchange or for disposal are logged with where they went, so you can show the brand or recycler records if asked. |
We have taken these points from government notices and legal and tax publications as reported. Some of the 2025 telecom rules are still being worked out in practice. Confirm IMEI and used-phone rules with your adviser, GST with your CA, and warranty and plan terms with the brands and providers before they go into the software. We set up what you approve; we do not give legal advice.
Most shops already use billing software: Vyapar, myBillBook, Marg, GoFrugal and others handle GST invoices and stock well, and many can track serial numbers. If billing works, keep it. For repair centres there are ready-made repair tools, including global ones such as RepairShopr and Indian apps built for mobile repair, with ticketing and SMS or WhatsApp updates. For a single shop with a small repair counter, one of these may be enough, and we will say so.
Before you choose, check that the tool tracks stock by IMEI with full history, that repair tickets record condition with photos and estimate approval, that WhatsApp updates go from your own business number, that exchange phones carry the IMEI check, and that you can export everything. Many tools do two of these well and the rest poorly.
A custom system makes sense when you run several branches with stock moving between them, a large repair centre handling brand warranty work, a used and refurbished phone business that needs grading and history, or an online store linked to live stock. Our guide on custom software vs off-the-shelf covers the trade-off, and our ecommerce development page covers online stores.
A plain comparison. Many shops keep billing and add a layer for repairs, exchange and the website.
| Factor | 1Billing software and WhatsApp | 2Ready-made repair app | 3Your own shop system |
|---|---|---|---|
| Best for | Single shops with little repair work | Repair-focused shops | Chains, large repair centres, used-phone dealers, online stores |
| IMEI and serial stock | Depends on the package | Usually for repair devices only | Every unit with full history across branches |
| Repair status updates | Calls and manual messages | Built in | Built in from your own WhatsApp number |
| Exchange and used phones | Notes or a separate sheet | Rarely covered | IMEI check, grading, history and margin scheme fields |
| Website with live stock | Separate, not linked | Not covered | Linked to stock by branch |
| EMI enquiries | Notepad | Not covered | Tracked by lender and outcome |
| Time to start | Already running | Days | Weeks to months, in phases |
Product names are mentioned only to help you compare. Features change often, so check each vendor’s current offering directly.
All of these come from records the system keeps anyway. If you cannot see them today, that is the first gap.
Accessories and protection plans sold per phone sold, by salesperson. Phone margins are thin; this number often decides whether a month was profitable.
Solved in your appDays from ticket opened to ready for pickup, split into diagnosis, waiting for parts and repair. Long waits for parts point to a supplier problem, not a technician problem.
Solved in your appDevices ready for pickup for more than a set number of days. These block bench space and cash for parts. A firm reminder process clears most of them.
Solved in your appDays each unit has been in stock, by model. Phones lose value fast when the next model arrives, so units older than your threshold need an offer before launch day.
Solved in your appEMI enquiries that became sales, and approval rates by lender. It shows which finance partner to push and where customers are being declined.
Solved in your appResale price minus exchange value and refurbishing cost for each used phone, and how long used stock takes to sell. A weak grade checklist shows up here first.
Solved in your appNew Google reviews per week per branch, and the share of repair and sale customers who were asked. Reviews decide who shows up first for “mobile shop near me”.
Solved in your appReservations and enquiries from the website that turned into sales at the counter. It shows whether the website is bringing buyers or just browsers.
Solved in your appSay you run two mobile shops, in Kharghar and Panvel, with a repair counter at Kharghar. The numbers here are only to show the flow. At 10 am a customer who searched “Samsung phone shop Kharghar” reserves a phone on your website. The system holds one unit by IMEI at Kharghar. When she arrives, the salesperson bills that exact unit, the screen suggests a cover, tempered glass and a protection plan, and she takes two of the three. The invoice and warranty card reach her on WhatsApp before she leaves.
At noon, a customer wants a laptop on EMI. The enquiry goes to the finance promoter at the store, who processes it on the lender’s app. It is approved, the lender’s KFS is shared with the customer, and the outcome is recorded against the enquiry. At the same time, another customer trades in an old phone. The exchange desk records the IMEI, marks the database check as done, tests the phone against the checklist, grades it B, and offers the value from your price sheet. The customer’s ID and consent are saved and the phone is reset in front of them.
At the repair counter, a phone with a cracked screen comes in. The ticket records the IMEI, condition photos and that the customer has a backup. The estimate is approved on WhatsApp. The part is in stock, the phone is ready by 5 pm, and the status message goes out. Two other phones have been ready for nine days; the system has sent two reminders, and the counter now calls both owners.
At closing, the owner checks one screen: phones sold by branch, accessory attach rate, EMI enquiries and approvals, exchange stock by grade, repairs ready and waiting, and three new Google reviews. A model with eleven units in stock for 60 days stands out; it goes on offer before the new launch next month.
We sit with the owner, a senior salesperson and the repair lead to list products, exchange price sheets and grades, repair statuses, warranty promises and the rules your CA and adviser want followed.
Every unit in stock is scanned into the system by IMEI or serial at each branch. It takes a few evenings and is the most valuable step, because every later report depends on it.
We link with your billing software where it allows an export or API, set up the WhatsApp Business API number in your shop’s name and a payment gateway in your own account.
New repair jobs open as tickets from day one, while old paper slips are closed out. Technicians and the desk are trained in Hindi, Marathi or English.
Exchange checks, grading and IMEI database recording go live, followed by IMEI-wise billing at the counter with accessory suggestions.
Model pages with live stock by branch, reservations, EMI enquiry and repair booking go live, with branch pages set up for local search.
New models, price sheets and rule changes keep coming. Maintenance and support covers updates and new reports.
Send us what you use today and what you are considering. We will tell you if it fits or if a custom build is worth it.
We quote each shop after understanding how it works. A repair ticket system with WhatsApp status and warranty search for one shop is a small project. Adding IMEI-wise stock, exchange with checks and grading, EMI enquiry tracking and accessory suggestions makes it medium. A multi-branch system with stock transfers, a website with live stock and online orders, a used and refurbished phone business and owner reports across branches is large.
Cost goes up with the number of branches, how open your billing software is, whether you want full online checkout or only reservations, repair volume and brand warranty work, and the number of reports and roles. It comes down if you start with repair tickets and WhatsApp updates, which customers notice first, and add stock, exchange and the website in phases.
Timelines: a repair and warranty system for one shop usually takes 3-5 weeks. IMEI stock, exchange and EMI tracking add another 4-6 weeks. A multi-branch system with an online store runs 3-4 months in phases. See ecommerce development for the online store, local SEO for search visibility, and our app cost calculator to see which features move scope most.
Do not skip the IMEI count. A system that tracks stock by model only cannot tell you which phone went missing, which unit was sold on EMI, or which exchange phone came from whom. Do the count once, properly.
Do not take exchange phones without a recorded check. A blocked or tampered phone in your used stock is a problem for you, not the customer who sold it. Record the IMEI check, the customer’s ID and the reset.
Do not build an online store that competes on price with Amazon and Flipkart. A local website works when it shows live stock nearby, EMI options and repair booking, and brings people to your counter where you can sell accessories and plans.
And do not build if you are a single shop with a small repair counter. Good billing software, a ready-made repair app and a well-kept Google Business Profile will do. Building makes sense once branches, repair volume or used-phone trade make the gaps expensive.
Ask us on WhatsApp. A real person from our Navi Mumbai team replies.
Ask on WhatsAppThe Telecom Cyber Security Amendment Rules gazetted on 22 October 2025 are reported to require sellers of used phones to check the IMEI database before buying or selling. How the check is done in practice is still settling, so confirm with your adviser. The exchange screen records the check and blocks the purchase without it.
Many dealers use the margin scheme under Rule 32(5), paying GST on the difference between purchase and sale price, provided no input tax credit was taken on the purchase. A negative margin is ignored. Ask your CA whether it fits your business; the system keeps purchase price and source per unit.
Yes. Every phone is entered by IMEI and every other device by serial at purchase, usually by scanning the box. Sales, transfers and returns move named units, so you always know where each one is.
Each repair ticket sends an automatic WhatsApp message from your business number when the status changes: received, diagnosing, waiting for part, repaired, ready for pickup. The estimate is also approved on WhatsApp before work starts.
Yes. Staff search by phone number, IMEI or serial and see the invoice, warranty period and any extended plan in seconds. Customers also get the invoice and warranty card on WhatsApp at the time of sale.
Yes. Model pages can show the EMI options you offer, and an enquiry form sends requests to your finance desk. The lender makes the credit decision and gives the customer a Key Facts Statement, as RBI requires for retail loans.
Under the BIS Compulsory Registration Scheme, notified items such as phones, chargers and power banks need registration, shown as an R-number, before they are sold. The system can store the R-number from the box so unregistered accessories are spotted at purchase.
The brand sets the manufacturer’s warranty. Under the Consumer Protection Act 2019, sellers can also be held responsible in some situations, such as promises made at the counter. Write any promise on the invoice, and check your position with your lawyer.
If your billing works, keep it. Custom work usually sits on top: repair tickets, IMEI history, exchange checks, EMI tracking and a website with live stock. For a single shop, a good billing package and a ready-made repair app may be all you need.
On price alone, rarely. A local website works best when it shows live stock at your branch, EMI options, reservations and repair booking, so people nearby come to your counter.
The ticket records whether the customer took a backup and removed locks. Technicians see only what the job needs, and photos show the device’s condition, not its content. Customer details are personal data under the DPDP Act 2023, with consent, role-based access and logs of every export.
Yes. Stock moves between branches as named units, and the owner sees sales, margin, repairs, exchange stock and EMI conversions for every branch from one login.
A repair and warranty system for one shop usually takes 3-5 weeks. IMEI stock, exchange and EMI tracking add 4-6 weeks. A multi-branch system with an online store runs 3-4 months in phases.
Talk to our Navi Mumbai team about your shops, your repair counter and your billing software. You get a clear plan, an honest view on ready-made tools, and a price.
Website, software, SEO, or AI automation — tell us what you’re trying to achieve and we’ll come back within one business day, usually the same day, with honest, specific advice. No cost, no commitment.
We’ll go through what you send and get back to you within one business day, usually the same day.
Want a faster reply? WhatsApp us