Patients book a test or package from your own website or WhatsApp, a phlebotomist reaches the door on time with a barcode for every tube, the sample is tracked through transport into your lab system, and the signed report reaches the patient and the referring doctor the moment the pathologist approves it. For pathology labs, collection centre networks, imaging centres and hospital labs in Mumbai, Navi Mumbai, Thane, Pune and across India.
Reply within one business day · Navi Mumbai team · Website, app and admin under one roof
Booking, collection, transport, the lab system and report delivery joined up, so any sample can be followed from the first click to the signed report, and any report can be traced back to the tube.
A booking website for patients, and an admin panel for the front desk, home collection coordinator, lab manager and owner.
For patients and families who test often, and for those who will only ever use WhatsApp.
An Android app for the staff who collect samples at homes and from collection centres, and the riders who carry them.
People in Indian cities now book blood tests the way they book a cab. They search for a thyroid test or a full body checkup, compare packages, read reviews and pick a lab that can send someone home at 7 am before office. Many first find a lab through a national aggregator app, and the lab gets the sample but not the patient. At the same time, doctors and clinics remain the largest source of patients for most neighbourhood labs, and they judge you on one thing: whether the report reached them, correct, when promised.
Behind the counter the chain is long and every link can break. A booking taken on the phone with no slot, so two phlebotomists go to the same building and none to the next. A patient who ate breakfast before a fasting test. A handwritten label smudged in the cool box. A sample from a collection centre in Ulwe reaching the main lab in Vashi after the batch was run. A report typed again from the analyser printout, with one value keyed wrong. A signed report sitting in an email outbox while the patient calls the front desk three times.
The rules around a lab are also more detailed than most software vendors realise. Many states register labs under the Clinical Establishments Act or their own laws, with minimum standards that set who may sign a report. NABL accreditation moved to ISO 15189:2022, with the transition period ending in December 2025. Lab waste needs authorisation from the State Pollution Control Board. Ultrasound needs PCPNDT registration and online Form F, and X-ray and CT need an AERB licence. And patients’ test results are among the most sensitive personal data under the DPDP Act 2023.
Infoways, a web, app and software company in Mahape, Navi Mumbai, builds booking websites, home collection and phlebotomist apps, report delivery and referral systems for labs, and links them to the lab information system you already run. Below: how each module works, the rules it must respect, how it compares with the ready-made lab software you have been shown, and how to roll it out without disturbing the morning collection rush.
Eight modules, who uses each one, and the awkward cases that decide whether a lab trusts the system.
Patients search a test by its common name, not just the lab code: sugar test, thyroid, vitamin D, CBC. Each test page shows sample type, preparation such as 10 to 12 hours fasting, and when the report is usually ready. Packages list every test inside them so patients can compare honestly. Booking checks the pincode, offers home or centre, shows free slots, and asks for the doctor’s prescription where your lab requires one. Bookings from the website, app, WhatsApp, phone and walk-in counter all land in one list, so the front desk never keeps a second register.
Solved in your appUsed by the home collection coordinator. Slots are set per area and per phlebotomist, with limits so the 7 to 9 am rush is not overbooked. The night before, the system groups bookings by area and suggests routes, which the coordinator can change by dragging. Patients get a reminder the evening before with fasting instructions, and a message when the phlebotomist leaves. If a patient cancels or is not home, the slot frees up and the visit is marked with a reason, which matters later when you count wasted visits and recollections.
Solved in your appThe phlebotomist sees the patient, the tests, and the exact tubes needed: which colour cap, how many, which need to stay cool. At the door, the app asks if the patient has fasted when a test needs it, records consent where your process requires it, and then scans a pre-printed barcode on each tube, linking it to that patient and test. A missing tube is caught before leaving the house. Payment is collected by UPI with a receipt on WhatsApp. If the network drops in a basement flat, the app saves everything and uploads when the signal returns.
Solved in your appSamples from homes and collection centres move by rider or courier to the processing lab. Each hand-over is a scan: phlebotomist to rider, rider to lab reception, with the time recorded. The lab manager sees which batches are on the road, which are late, and which centre has not sent its afternoon box. Notes on temperature, such as cool box or ambient, can be logged at each hand-over. When a sample is rejected at reception for haemolysis, wrong tube or not enough volume, the reason is recorded and a recollection visit is created at once, so the patient hears from you before they wonder where the report is.
Solved in your appMost labs already run a lab information system that talks to their analysers. We usually keep it, and link the booking and collection side to it, so barcodes, patient details and ordered tests flow in without retyping. Where the LIS allows, signed results flow back so reports can be delivered from one place. Where a lab has no LIS, we can build results entry with reference ranges by age and sex, flags for critical values, and delta checks against the patient’s last result. Analyser interfaces depend on the machine and its protocol, so we confirm each one before promising it.
Solved in your appA report is released only after the authorised signatory approves it in the LIS or the admin panel; nothing goes to a patient before that. On approval, the patient gets a WhatsApp message and SMS with a secure link that needs an OTP, and the referring doctor gets the same report in their own inbox or app. Critical values can trigger a call task for the lab so a human rings the doctor. Every view and download is logged. Amended reports keep the original version with the reason for change, so nobody is left holding a wrong report.
Solved in your appMany labs earn as much from accounts as from walk-ins: doctors who refer, clinics and nursing homes that send samples, corporates booking annual check-ups, and smaller labs that outsource special tests. Each account has its own rates, credit terms and monthly statement. Doctors can book on behalf of a patient and see their patients’ reports. Referral reports show who sent how many patients and which tests. Medical ethics rules for doctors prohibit commission for referrals, so the system tracks referrals for service and follow-up, not for payouts; ask your adviser about anything that looks like an incentive.
Solved in your appHealth packages are built from tests in the catalogue, with a rule that no package can be sold for less than your floor without approval. Patients on repeat tests, such as diabetics checking HbA1c every three months or thyroid patients checking TSH, get a reminder when the next test is due, sent only to those who agreed to receive it. The owner sees bookings by source, home versus centre, turnaround time by test, recollections by phlebotomist and centre, outstanding from B2B accounts, and revenue by centre, every evening.
Solved in your appTell us how many samples you handle a day, how many collection centres and phlebotomists you run, and which lab system you use. We will tell you which module to set up first.
Labs in India are regulated by several laws at once, and much depends on your state and the services you offer. Treat this as a map to discuss with your consultant and regulator.
| Term or rule | 1What it means | 2How the software handles it |
|---|---|---|
| Clinical Establishments Act 2010 and state laws | A central law adopted by many states and union territories, which register clinical establishments including labs. Some states, Maharashtra among them, have not adopted it. Maharashtra introduced its own Clinical Establishments Bill in July 2026 that would require diagnostic centres to register; check whether it has been passed. Minimum standards classify labs as basic composite, medium and advanced. | Each centre’s registration, category and renewal date are stored, and the tests offered at a centre can be limited to its category. |
| Who may sign a report | The minimum standards set qualifications for authorised signatories by lab category. Medium and advanced labs are reported to need a doctor with a postgraduate qualification in pathology, biochemistry, microbiology or laboratory medicine. Rules for basic labs have changed more than once and were reported to be in abeyance under 2020 rules. | Only users marked as authorised signatories for a department can release reports, and every release records who signed and when. Who qualifies is your decision, on your adviser’s guidance. |
| NABL accreditation and ISO 15189:2022 | NABL accredits medical labs to ISO 15189. Its transition to the 2022 version ran until 31 December 2025, and a new application portal opened in August 2025. Accreditation covers a defined scope of tests, not the whole lab. | Each test carries an accredited or not flag per centre, so reports and the website show accreditation only for tests within scope. Audit trails, sample rejection logs and amendments support your quality records. |
| Bio-Medical Waste Management Rules 2016 | Labs generating biomedical waste need authorisation from the State Pollution Control Board or Committee, one-time for non-bedded facilities. Lab and highly infectious waste is to be pre-treated before it goes to a common treatment facility. | Authorisation numbers and renewal dates per centre, and a simple daily waste log by category if you want one. Disposal stays with your authorised operator. |
| PCPNDT Act for ultrasound | Centres with ultrasound or any machine able to detect foetal sex must be registered, and must fill Form F for each relevant procedure. In Maharashtra, Form F is filed online on the state PCPNDT portal within five calendar days of the procedure. | Ultrasound bookings for pregnant women prompt the Form F workflow and remind staff of the filing deadline. The filing itself happens on the government portal. |
| AERB licence for X-ray and CT | Diagnostic X-ray equipment users obtain an operating licence from the Atomic Energy Regulatory Board through its eLORA system. CT and interventional radiology also need approval of a Radiation Safety Officer. | Equipment, licence numbers, expiry dates and RSO details are kept per centre with renewal reminders. |
| Ayushman Bharat Digital Mission (ABDM) | Labs can list in the Health Facility Registry and act as health information providers, linking reports to a patient’s ABHA with the patient’s consent so they can see them in a health records app. | ABHA capture at booking, and report linking through ABDM-certified integration where you choose to enable it. Certification steps run through the NHA sandbox. |
| Referrals and commission | Medical ethics rules for doctors have long prohibited giving or receiving commission for referring patients, under the old MCI code of ethics and the NMC’s professional conduct rules. | Referral data is used for report delivery and service. The platform has no built-in payout to referring doctors. |
| Health data under the DPDP Act 2023 | Test results, prescriptions and health conditions are personal data. Labs need a lawful basis such as consent, should collect only what they need, protect it and handle requests to access or erase it. | Consent at booking, OTP-protected report links, access by role, logs of every view and export, and a retention setting agreed with your adviser. |
We have taken these points from government portals, NABL documents and health and legal publications. Some lab rules have been changed, challenged or put on hold more than once, and states differ. Confirm every point with your lab consultant, the state authority or your legal adviser before it goes into the software. We set the rules you approve; we do not decide them.
Most labs we speak to already run a lab information system from an Indian vendor such as CrelioHealth, Labsmart, Drlogy or one of many others, and several of these now offer patient apps, phlebotomist apps, WhatsApp reports and ABDM features. Larger chains often run enterprise LIS products. These products change quickly, so compare their current versions with your own needs rather than a comparison blog from last year.
For a single lab or a small network, a well-chosen ready-made LIS with its own home collection and report features is usually the right answer, and we will say so. It already talks to common analysers, the vendor carries upkeep, and your technicians may already know it. Check analyser interfaces for your exact machines, how reports are released only after sign-off, whether you can export all your data, and where patient data is stored.
A platform of your own makes sense in a narrower set of cases: a growing network of collection centres and franchisees, a home collection operation with dozens of phlebotomists, a brand that wants its own patient app and website rather than the vendor’s, corporate and B2B accounts with their own rules, or several labs running different LIS products that need one booking and report layer on top. In those cases we build the booking, collection, logistics and patient side, and link it to the LIS you keep. Our guide on custom software vs off-the-shelf covers the trade-off.
A plain comparison. Most labs keep their LIS; the question is how booking, collection and delivery work around it.
| Factor | 1Phone, registers and WhatsApp | 2Ready-made LIS with add-ons | 3Own booking and collection platform linked to your LIS |
|---|---|---|---|
| Best for | Very small single labs | Most single labs and small networks | Collection networks, franchise models, B2B-heavy labs |
| Booking channels | Calls and chats | Vendor’s patient app or portal | Your website, app, WhatsApp and counter in one list |
| Home collection | Calls to phlebotomists | Vendor phlebotomy module | Routes, slots, barcodes and hand-overs shaped to your areas |
| Report release | Printed or sent by hand | After sign-off in the LIS | After sign-off, to patient and doctor, with view logs |
| Brand the patient sees | Your name on paper | Often the vendor’s app | Your own app and website |
| Several labs or LIS products | Not practical | Usually one LIS per account | One layer across labs and systems |
| Time to start | Already running | Days to weeks | Weeks to months, in phases |
Product names are mentioned only to help you compare. Features change often, so check each vendor’s current offering directly.
Each can be worked out from data a lab platform already holds.
Time from sample receipt at the lab to report sign-off, and separately from collection to delivery to the patient. Look at the median and the slowest tenth for common tests. Patients and doctors notice the slow cases, not the average.
Solved in your appSamples that had to be collected again, divided by samples collected, by reason and by phlebotomist or centre. Haemolysis, wrong tube and not enough volume each point to a different training need.
Solved in your appVisits where the phlebotomist reached within the booked slot, divided by visits made. Late visits for fasting patients are the most common reason people switch labs. Track by area and by time slot.
Solved in your appShare of bookings from your website, app, WhatsApp, phone, walk-in, doctors and aggregators. If aggregator share keeps rising, you are paying for patients you could have reached directly.
Solved in your appPatients who booked again within 6 or 12 months, divided by patients served. Chronic patients who come back on schedule are the steadiest income a lab has.
Solved in your appDoctors and clinics who sent at least one patient in each of the last three months, and those who stopped. A doctor who goes quiet usually had a bad report experience; call and ask.
Solved in your appAmounts due from clinics, hospitals, corporates and partner labs, split by age. B2B volume looks good until it stops paying.
Solved in your appReports changed after the patient received them, with the reason. Each one is a quality event to review; the count should stay very small.
Solved in your appSay you run a pathology lab in Thane with three collection centres and eight phlebotomists. The numbers here are only to show the flow. At 9 pm a 52-year-old diabetic books an HbA1c, fasting sugar and lipid profile on your website for 7:30 am. The page tells her to fast for 10 to 12 hours, and she gets a WhatsApp reminder at 9:30 pm. She enters her doctor’s name, and the booking lands in the coordinator’s list with her pincode.
At 10 pm the system groups next morning’s 46 bookings by area and suggests routes. The coordinator moves two visits to balance the load. At 7:05 am the phlebotomist starts; the patient gets a message with his name. At the door the app asks whether she has fasted, then lists three tubes. He scans a barcode onto each, collects payment by UPI, and she gets a receipt on WhatsApp. At 9:40 am he hands his cool box to the rider with a scan, and at 10:15 am the lab reception scans it in.
The barcodes flow into the LIS, which already knows the tests. The analysers run the batch. One sample from another route is haemolysed; reception rejects it with the reason, a recollection visit is created for the next morning, and that patient gets an apology and a new slot before lunch. At 2:10 pm the biochemist reviews and signs our patient’s report.
Within a minute she gets a WhatsApp message with a secure link, opens it with an OTP, and sees her HbA1c next to her last result on a trend chart. Her doctor gets the same report in his inbox. In 3 months, because she agreed to reminders, she gets a message that her next HbA1c is due. At the end of the week the owner sees turnaround by test, recollections by phlebotomist, on-time visits by area, and which doctors referred patients.
We sit with the front desk, coordinator, phlebotomists, lab reception, technicians and signatories, and map every step from booking to report. We note your registrations, NABL scope, signatory list and data rules, and check them with your quality manager.
Tests, packages, preparation steps, sample types, tube colours and report times are cleaned and matched with your LIS codes. We agree with your LIS vendor how barcodes, orders and signed reports move, and test with dummy patients first.
The website and admin panel go live for centre visits first, with WhatsApp booking. The front desk moves its register into the panel, and walk-ins are entered there too.
Phlebotomists are trained on their own phones in Hindi or Marathi, at the lab, before their routes. For the first two weeks they also keep the old slip, and lab reception checks every scan against the LIS.
Signed reports start going out on WhatsApp with OTP links. Key referring doctors get accounts and a short visit from your team to show them how reports reach them.
The patient app, repeat-test reminders for those who agreed, and B2B accounts with statements go live. ABDM linking is added if you choose to enable it.
Before sign-off we check that no report can go out before sign-off, that barcodes match across systems, that role access works, and that exports are logged. Maintenance and support continues after launch, including changes when rules change.
Send us your sample volumes, centres and the LIS you use or are considering. We will tell you honestly whether its own modules are enough or a booking and collection layer is worth building.
We quote after understanding your lab, because two labs with the same daily samples can need very different things. A lab website with a test catalogue, package pages, booking and report download is a small project. Adding the home collection panel, phlebotomist app with barcodes, WhatsApp reports and a link to your LIS makes it a medium one. A multi-centre or franchise platform with its own patient app, rider logistics, B2B accounts, ABDM linking and owner reports across labs is a large one.
The cost goes up with the number of centres and labs, the number of LIS products and analysers to link, how much your LIS vendor allows integration, the number of phlebotomists and riders, and how many account types and rate lists you run. Links to ABDM add certification work. It comes down if you keep your LIS for results, start with booking and home collection, and add the patient app and B2B accounts once collections run smoothly.
Timelines: a lab website with booking takes 4-6 weeks. Home collection, phlebotomist app, report delivery and LIS link usually take 3-4 months, including parallel running. A multi-centre platform runs 5-7 months in phases. See custom software development and mobile app development for how we work.
Do not replace a working LIS just to get a nicer patient app. Your analysers, technicians and quality records depend on it. Build or buy the booking and collection side, and link it.
Do not let any report out before sign-off, even to save an hour. One unsigned value that turns out wrong costs you a doctor for years. Test this rule yourself before launch.
Do not show NABL accreditation on every test or every centre. Accreditation covers a defined scope. Mark it test by test and centre by centre.
Do not send marketing messages to every patient whose number you have. Health data is sensitive, and reminders should go only to patients who agreed to them. And if you run a single lab with a handful of home visits a day, your LIS vendor’s own modules plus a clean Google Business Profile may be all you need. Our healthcare marketing guide covers the rest.
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Ask on WhatsAppFor most single labs, a ready-made lab information system from an Indian vendor, chosen for your exact analysers and report format, is the right base. A custom layer makes sense for collection networks, franchise models and B2B-heavy labs that need their own booking, home collection and patient app on top of the LIS.
Usually yes. We link booking and home collection to your LIS so barcodes, patient details and tests flow in without retyping, and signed reports flow back for delivery. How far we can go depends on what your LIS vendor allows, so we confirm it with them first.
Each tube gets a barcode scanned at the door, linked to that patient and test. Every hand-over, from phlebotomist to rider to lab reception, is a scan with the time. The LIS reads the same barcode, so the sample stays linked to the right patient until the report is signed.
Yes, but only after an authorised signatory approves the report. The patient gets a WhatsApp message with a secure link that needs an OTP, and the referring doctor gets the same report. Every view and download is logged.
Minimum standards under the Clinical Establishments rules set signatory qualifications by lab category, and medium and advanced labs are reported to need a doctor with a postgraduate qualification in a laboratory subject. Rules for basic labs have changed more than once. Check with your state authority or lab consultant; the software lets only users you authorise release reports.
It depends on your state. Many states and union territories have adopted the central Act; others, including Maharashtra, have not adopted it. Maharashtra introduced its own Clinical Establishments (Registration and Regulation) Bill in July 2026, which would require diagnostic centres to register, so check its current status. Ask your state health department or adviser which registration applies to each of your centres.
NABL accreditation is generally voluntary for private labs, though some panels, insurers and government schemes ask for it. NABL moved medical labs to ISO 15189:2022, with the transition ending in December 2025. Accreditation covers specific tests, so the software marks it test by test.
Yes, if you choose to. Labs can register in the Health Facility Registry and, through ABDM-certified integration, link reports to a patient’s ABHA with their consent so they see them in a health records app. Certification runs through the NHA sandbox.
It can prompt the Form F workflow for relevant ultrasound bookings and remind staff of the deadline. In Maharashtra, Form F is filed online on the state PCPNDT portal within five calendar days of the procedure. The filing itself stays on the government portal, and your PCPNDT registration is your responsibility.
You do not need to beat them everywhere. Your own website, WhatsApp booking and good local search bring nearby patients directly, and quick, reliable reports keep doctors referring. Many labs work with aggregators for volume and build their own channel for repeat patients.
Yes. Doctors and clinics get accounts where they can book for a patient and see their patients’ signed reports. Referral reports show volumes by doctor for service and follow-up. Medical ethics rules prohibit commission to doctors for referrals, so the system has no payout feature.
Yes, for patients who agree. A diabetic can be reminded when the next HbA1c is due, or a thyroid patient for TSH. Reminders go only to those who opted in, and they can stop them at any time.
Test results are sensitive personal data under the DPDP Act 2023. We use consent at booking, OTP-protected report links, access by role so phlebotomists and riders see only what they need, logs of every view and export, and a retention period you agree with your adviser.
A lab website with booking takes 4-6 weeks. Home collection, phlebotomist app, report delivery and LIS link usually take 3-4 months, including parallel running. A multi-centre platform takes 5-7 months in phases.
Talk to our Navi Mumbai team about your centres, phlebotomists, LIS and referring doctors. We will give you a clear plan, an honest view on ready-made lab software, and a price.
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